Elgato_dark/fleet
1
0
Fork 0
mirror of https://github.com/fleetdm/fleet synced 2026-05-22 16:39:01 +00:00
Code Issues Projects Releases Packages Wiki Activity Actions 121

Handbook/ceo Fleet IT equipment ahippeing and receiving process (#14226)

Browse source 
Co-authored-by: Mike McNeil <mikermcneil@users.noreply.github.com>
This commit is contained in:
Sampfluger88 2023-09-30 16:30:08 -05:00 committed by GitHub
parent 06790817c9
commit ac0e30c548
No known key found for this signature in database
GPG key ID: 4AEE18F83AFDEB23
1 changed files with 23 additions and 1 deletions
Show stats Download patch file Download diff file Expand all files Collapse all files

24
handbook/ceo.md
View file

@ -38,8 +38,9 @@ Internal meetings can sometimes be moved to make room. External meetings, blocke
- **Rescheduling:** All items on Mike's calendar are subject to change by the CEO to better serve the company. Send last-minute changes or cancellations to Mike [via direct message (DM)](#why-not-mention-the-ceo-in-slack-threads).
### Request equipment from Fleet IT
The Apprentice fulfills equipment requests once per week. Follow the process for [buying new equipment](https://fleetdm.com/handbook/company/communications#buying-other-new-equipment) and submit an [equipment request](https://github.com/fleetdm/confidential/issues/new?assignees=&labels=%23g-business-operations&projects=&template=equipment-request.md&title=%F0%9F%92%BB+Equipment+request+for+%7BGithub+%20username%7D).
The Apprentice fulfills approved equipment requests once per week. Follow the process for [buying new equipment](https://fleetdm.com/handbook/company/communications#buying-other-new-equipment) and submit an [equipment request](https://github.com/fleetdm/confidential/issues/new?assignees=&labels=%23g-business-operations&projects=&template=equipment-request.md&title=%F0%9F%92%BB+Equipment+request+for+%7BGithub+%20username%7D).
The Apprentice will [ship the approved equipment](https://fleetdm.com/handbook/ceo#ship-approved-equipment) and at-mention the requestor with tracking information.
## Why not mention the CEO in Slack threads?
Everyone else who works at Fleet is expected to read (and reply or acknowledge with an emoji reaction) every time they're mentioned in Slack, even deep inside long threads.
@ -197,6 +198,27 @@ The Apprentice schedules all travel arrangements for the CEO including flights,
- Use the Brex card.
- Frequent flyer details of all (previously flown) airlines are in 1Password as well as important travel documents.
### Process incoming equipment
Upon receiving any device, the Apprentice will process the incoming equipment by:
1. Search for the SN of the physical device in the ["Company equipment" spreadsheet](https://docs.google.com/spreadsheets/d/1hFlymLlRWIaWeVh14IRz03yE-ytBLfUaqVz0VVmmoGI/edit#gid=0) to confirm the correct equipment was received.
- If the serial numbers do not match [create an issue](https://fleetdm.com/handbook/business-operations#contact-us) to get help from the Business Operations department.
3. Visibly inspect equipment and all related components (e.g. laptop charger) for damage.
4. Remove any stickers and clean devices and components.
5. Using the device's charger plug in the device.
6. Turn on the device and enter recovery mode using the [appropriate method](https://support.apple.com/en-us/HT204904).
7. Connect the device to WIFI.
8. Using the "Recovery assistant" tab (In the top left corner), select "Delete this Mac".
9. Follow the prompts to activate the device and reinstall the appropriate version of macOS.
### Ship approved equipment
Once the Business Operations department approves inventory to be shipped from Fleet IT, the Apprentice will ship the equipment by:
1. Compare the equipment request issue with the ["Company equipment" spreadsheet](https://docs.google.com/spreadsheets/d/1hFlymLlRWIaWeVh14IRz03yE-ytBLfUaqVz0VVmmoGI/edit#gid=0) and verify physical inventory.
2. Plug in the device and ensure inventory has been correctly processed and all components are present (e.g. charger cord, power converter).
3. package equipment for shipment and include Yubikeys (if requested).
4. Change the "Company equipment" spreadsheet to reflect the new user
5. Ship via FedEx to the address listed in the equipment request.
6. Add a comment to the equipment request issue, at-mentioning the requestor with the FedEx tracking info and close the issue.
### Prepare for the All hands
- **Every month** the Apprentice will do the prep work for the monthly "✌️ All hands 🖐👋🤲👏🙌🤘" call.