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Replace 24 hours with 1 business day (#1020)

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- Replace use of "24 hours" with "1 business day" in handbook/support-process.md
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handbook/support-process.md
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@ -20,9 +20,9 @@ The Roundup meeting at Fleet provides time to discuss action items from that are
## How?
- No matter what, folks who post a new comment in Slack or issue in GitHub get a **response** from the individual on-call within 24 hours. The response doesn't need to include an immediate answer.
- No matter what, folks who post a new comment in Slack or issue in GitHub get a **response** from the individual on-call within 1 business day. The response doesn't need to include an immediate answer.
- The individual on-call is responsible to either schedule a 10 minute call or join the 🧩 Product meeting to ask questions they were unable to answer. If a response is needed quicker, you can always DM Fleet team members in Slack. This way, people get answers within 24 hours.
- The individual on-call is responsible to either schedule a 10 minute call or join the 🧩 Product meeting to ask questions they were unable to answer. If a response is needed quicker, you can always DM Fleet team members in Slack. This way, people get answers within 1 business day.
## Sources