diff --git a/handbook/company/open-positions.yml b/handbook/company/open-positions.yml index 4fae670a33..0fb9004d11 100644 --- a/handbook/company/open-positions.yml +++ b/handbook/company/open-positions.yml @@ -9,32 +9,6 @@ # experience: | # Add markdown content to this field. ################################################ -- jobTitle: ๐Ÿ‹ Customer Solutions Architect - department: Customers - hiringManagerName: Zay Hanlon - hiringManagerGithubUsername: zayhanlon - hiringManagerLinkedInUrl: https://www.linkedin.com/in/zayhanlon/ - responsibilities: | - - โซ Own post-sales components of customer onboarding and deployment, and own post-sales components of solutions consulting - - ๐Ÿ“ฃ Manage multiple customer deployments and 'feature' escalations simultaneously - - ๐Ÿชด Promote existing product best practices in lieu of engineering-led product changes whenever possible - - ๐ŸŒก๏ธ Work alongside the customer and internal teams to expediate processes when product changes may be required - - ๐Ÿ•ด๏ธ Have the ability to guide the customer rather than be guided, be the subject matter expert - - ๐Ÿš€ Work collaboratively with product, engineering, and customer support to creatively solve problems outside the normal scope of product use - - ๐Ÿ“ˆ Proactively engage with customers to identify areas where product adoption can be increased, or areas where product best practices are not in place - - ๐Ÿ’ก Excellent communication and collaboration skills, with the ability to partner with various teams and stakeholders to drive desired customer outcomes and key objectives - - ๐Ÿงช Extensive experience with GitHub, no code solutions like Tines/Torq, cloud environments, and/or configuring log pipelines to a SIEM or data cloud platform - experience: | - - ๐Ÿ’ญ Cybersecurity or IT background in solutions consulting/ services consulting/ or solutions architecture. Experience with cloud environments like AWS and Azure or device management solutions like Fleet, Intune, Jamf Pro, Workspace One, etc. - - ๐Ÿ’– You know how to do a lot with little time and limited resources - - โœ๐Ÿฝ You have the ability to effectively communicate with key stakeholders, from senior executives to day-to-day engineering contacts, to influence decision making - - ๐Ÿงฌ You have extensive experience using and designing REST API's - - ๐Ÿง‘โ€๐Ÿ”ฌ Experience working with self-managed/self-hosted products with complex and varying customer environments (understanding of semantic versioning and the config surface of a deployable product) - - ๐Ÿค Experience with enterprise customer environments and trends and the technologies that plug-in to them (SIEM's, EDR solutions, data visualization solutions, no-code automation) - - ๐Ÿฆ‰ 5+ years of work experience in post-sales solutions architecture, services consulting, or technical account management. - - ๐Ÿ› ๏ธ You are outgoing, enjoy being customer facing, and have a passion for problem solving and creatively architechting new solutions while assisting external stakeholders. - - โž• Familiarity with osquery, SQLite, and GitOps workflows. Experience working with IT, SRE,CPE, or SecOps teams. - - โœจ Nice to have: Ability to read and understand server-side code (GO), experience with Terraform or other infrastructure as code, experience with Tines/Torq or other no-code tool, - jobTitle: ๐Ÿš€ Software Engineer department: Customers hiringManagerName: Luke Heath