From a921bca1b51e3fa3eb2403079a48d805e665e8f1 Mon Sep 17 00:00:00 2001 From: Noah Talerman <47070608+noahtalerman@users.noreply.github.com> Date: Tue, 19 Nov 2024 14:40:53 -0500 Subject: [PATCH] Feature requests w/o Gong snippets go to #g-customer-success (#23954) --- handbook/product-design/README.md | 2 +- 1 file changed, 1 insertion(+), 1 deletion(-) diff --git a/handbook/product-design/README.md b/handbook/product-design/README.md index 1471148721..8174ac82e6 100644 --- a/handbook/product-design/README.md +++ b/handbook/product-design/README.md @@ -28,7 +28,7 @@ The Product Design department is responsible for reviewing and collecting feedba The Head of Product Design and a former IT admin review the new customer/prospect/community requests in the "Inbox" column the [drafting board](https://github.com/fleetdm/fleet/issues#workspaces/drafting-6192dd66ea2562000faea25c/board) to synthesize why users are making the request (i.e. what problem are they trying to solve). -If a customer/prospect request is missing a Gong snippet or requires additional information to understand the "why", the Head of Product Design will @ mention the relevant Customer Success Manager (CSM) or Account Executive (AE), assign them, and move the request to the "Waiting" column. +If a customer/prospect request is missing a Gong snippet or requires additional information to understand the "why", the Head of Product Design will @ mention the relevant Customer Success Manager (CSM), assign them, and move the request to the [🏹 #g-customer-success](https://github.com/fleetdm/fleet/issues#workspaces/g-customer-success-642c83a53e96760014c978bd/board) board. ### Unpacking the how