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Feature requests w/o Gong snippets go to #g-customer-success (#23954)

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Noah Talerman 2024-11-19 14:40:53 -05:00 committed by GitHub
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handbook/product-design/README.md
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@ -28,7 +28,7 @@ The Product Design department is responsible for reviewing and collecting feedba
The Head of Product Design and a former IT admin review the new customer/prospect/community requests in the "Inbox" column the [drafting board](https://github.com/fleetdm/fleet/issues#workspaces/drafting-6192dd66ea2562000faea25c/board) to synthesize why users are making the request (i.e. what problem are they trying to solve).
If a customer/prospect request is missing a Gong snippet or requires additional information to understand the "why", the Head of Product Design will @ mention the relevant Customer Success Manager (CSM) or Account Executive (AE), assign them, and move the request to the "Waiting" column.
If a customer/prospect request is missing a Gong snippet or requires additional information to understand the "why", the Head of Product Design will @ mention the relevant Customer Success Manager (CSM), assign them, and move the request to the [🏹 #g-customer-success](https://github.com/fleetdm/fleet/issues#workspaces/g-customer-success-642c83a53e96760014c978bd/board) board.
### Unpacking the how