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Update _from-perspective-customers doc (#27922)
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@ -38,7 +38,7 @@ The Digital Experience department is directly responsible for the culture, train
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1. Check the [_from-prospective-customers](https://fleetdm.slack.com/archives/C01HE9GQW6B) Slack channel for "Contact us" submissions.
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2. Mark submission as seen with the "👀" emoji.
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3. Within 4 business hours, use the [_from-prospective-customers workflow (private Google doc)](https://docs.google.com/document/d/1D02k0tc5v-sEJ4uahAouuqnvZ6phxA_gP-IqmkBdMTE/edit) to respond to general asks. Follow the "High-level workflow" to understand how to respond and who to loop into the conversation.
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3. Within 4 business hours, use the [_from-prospective-customers workflow (private Google doc)](https://docs.google.com/spreadsheets/d/1-wsYunAfr-BQZMBYizY4TMavi3X071D5KZ3mCYX4Uqs/edit?gid=0#gid=0) to respond to general asks. Follow the "High-level workflow" to understand how to respond and who to loop into the conversation.
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4. Answer any technical questions to the best of your ability. If you are unable to answer a technical/product question, ask a Solutions Consultant in `#help-solutions-consulting`. If an SC is unavailable, post in `#g-mdm`or `#g-endpoint-ops`and notify @on-call.
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5. Mark the Slack message as complete with the "✅" emoji.
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