Update references from SLAs to SLOs in handbook (#36778)

Replaced outdated references to 'customer support service level
agreements (SLAs)' with 'customer support service level objectives
(SLOs)' across multiple handbook files for consistency and accuracy.
Updated related URLs to point to the correct SLO documentation.

Releated to https://github.com/fleetdm/fleet/pull/36756

handbook/company/communications.md

@@ -1593,7 +1593,7 @@ The following stubs are included only to make links backward compatible.
 Please see 📖[handbook/company/communications#competition](https://fleetdm.com/handbook/company/communications#new-fleeties).
 
 ##### Customer support service level agreements (SLAs)
-Please see 📖[handbook/company/go-to-market-groups#customer-support-service-level-agreements-slas](https://fleetdm.com/handbook/company/go-to-market-groups#customer-support-service-level-agreements-slas).
+Please see 📖[handbook/company/go-to-market-groups#customer-support-service-level-objectives-slos](https://fleetdm.com/handbook/company/go-to-market-groups#customer-support-service-level-objectives-slos).
 
 For below, please see 📖[handbook/company/communications#scheduling-a-meeting](https://fleetdm.com/handbook/company/communications#scheduling-a-meeting).
 ##### Internal meetings

handbook/customer-success/README.md

@@ -307,6 +307,9 @@ Once you submit the form, Stripe will refund the user's payment and cancel their
 #### Stubs
 The following stubs are included only to make links backward compatible.
 
+##### Customer support service level agreements (SLAs)
+Please see 📖[handbook/company/go-to-market-groups#customer-support-service-level-objectives-slos](https://fleetdm.com/handbook/company/go-to-market-groups#customer-support-service-level-objectives-slos).
+
 ##### Runbooks
 Please see [Handbook/customer-success#respond-to-messages-and-alerts](https://www.fleetdm.com/handbook/customer-success#respond-to-messages-and-alerts)
 

handbook/customer-success/customer-success.rituals.yml

@@ -27,14 +27,14 @@
   startedOn: "2024-02-08"
   frequency: "Daily" 
   description: "Continuously monitor Slack for customer feedback, feature requests, reported bugs, etc., and respond in less than an hour." 
-  moreInfoUrl: "https://fleetdm.com/handbook/company/communications#customer-support-service-level-agreements-slas" # TODO: add responsibility on customer-success readme
+  moreInfoUrl: "https://fleetdm.com/handbook/company/go-to-market-groups#customer-support-service-level-objectives-slos" # TODO: add responsibility on customer-success readme
   dri: "ddribeiro" 
 -
   task: "Follow-up on unresolved customer questions and concerns"
   startedOn: "2024-02-08"
   frequency: "Daily" 
   description: "Follow-up with and tag appropriate personnel on customer issues and bugs in progress and items that remain unresolved." 
-  moreInfoUrl: "https://fleetdm.com/handbook/company/communications#customer-support-service-level-agreements-slas" # TODO: add responsibility on customer-success readme
+  moreInfoUrl: "https://fleetdm.com/handbook/company/go-to-market-groups#customer-support-service-level-objectives-slos" # TODO: add responsibility on customer-success readme
   dri: "ddribeiro" 
 -
   task: "Prepare for customer voice" 

handbook/finance/security.md

@@ -870,7 +870,7 @@ Please also see [privacy](https://fleetdm.com/legal/privacy)
 
 ## Other questions
 
-Other commonly asked questions of Fleet can be found in our [SIG Lite](https://docs.google.com/spreadsheets/d/1XiGv_M6w2pcfe9zWp-Q9ssXi2A-vnTgs/edit?usp=sharing&ouid=113668214024041155485&rtpof=true&sd=true) or in [recently answered questionnaires](https://drive.google.com/drive/folders/1lP_YX7lGWOofjOISdTd15gJax_pn0cjY?usp=drive_link).  Other information sometimes asked about includes [customer support SLAs](https://fleetdm.com/handbook/company/go-to-market-groups#customer-support-service-level-agreements-slas) and [release testing](https://fleetdm.com/handbook/company/product-groups#release-testing). Technical information can often be found in [Fleet docs](https://fleetdm.com/docs/get-started/why-fleet). 
+Other commonly asked questions of Fleet can be found in our [SIG Lite](https://docs.google.com/spreadsheets/d/1XiGv_M6w2pcfe9zWp-Q9ssXi2A-vnTgs/edit?usp=sharing&ouid=113668214024041155485&rtpof=true&sd=true) or in [recently answered questionnaires](https://drive.google.com/drive/folders/1lP_YX7lGWOofjOISdTd15gJax_pn0cjY?usp=drive_link).  Other information sometimes asked about includes [customer support SLOs](https://fleetdm.com/handbook/company/go-to-market-groups#customer-support-service-level-objectives-slos) and [release testing](https://fleetdm.com/handbook/company/product-groups#release-testing). Technical information can often be found in [Fleet docs](https://fleetdm.com/docs/get-started/why-fleet). 
 
 ## Security policies
 

handbook/sales/README.md

@@ -164,7 +164,7 @@ The following stubs are included only to make links backward compatible.
 ##### Fleet Premium
 ##### Fleet Free
 ##### Emergency (P0) request communications
-Please see [handbook/company/communications#customer-support-service-level-agreements-slas](https://fleetdm.com/handbook/company/communications#customer-support-service-level-agreements-slas) for all sections above.
+Please see [handbook/company/communications#customer-support-service-level-objectives-slos](https://fleetdm.com/handbook/company/go-to-market-groups#customer-support-service-level-objectives-slos) for all sections above.
 ##### Submit a customer contract for legal review
 ##### Standard terms
 ##### Non-standard NDAs