From 9e343dff864af966b95f784deca579bfc3e39a45 Mon Sep 17 00:00:00 2001 From: Eric Date: Thu, 13 Oct 2022 11:20:21 -0500 Subject: [PATCH] Handbook: Fix link in customers ritual table (#8196) --- handbook/customers/README.md | 2 +- 1 file changed, 1 insertion(+), 1 deletion(-) diff --git a/handbook/customers/README.md b/handbook/customers/README.md index ddae513a53..a51857c5d3 100644 --- a/handbook/customers/README.md +++ b/handbook/customers/README.md @@ -168,7 +168,7 @@ The following table lists the Customer's group's rituals, frequency, and Directl | Customer Slack channel monitoring | Daily | Continuously monitor Slack for customer feedback, feature requests, reported bugs, etc., and respond in less than an hour. | Kathy Satterlee | | Customer follow-up | Daily | Follow-up and tag appropriate personnel for follow-up on customer items in progress and items that remain unresolved. | Kathy Satterlee | | Internal follow-up | Daily | Go through Fleet's internal Slack channels to check for any relevant new information or tasks from other teams. | Kathy Satterlee | -| [Customer voice]((https://docs.google.com/document/d/15Zn6qdm9NyNM7C9kLKtvgMKsuY4Hpgo7lABOBhw7olI/edit?usp=sharing)) | Weekly | Prepare and review the health and latest updates from Fleet's key customers and active proof of concepts (POCs), plus other active support items related to community support, community engagement efforts, contact form or chat requests, self-service customers, outages, and more. | Kathy Satterlee | +| [Customer voice](https://docs.google.com/document/d/15Zn6qdm9NyNM7C9kLKtvgMKsuY4Hpgo7lABOBhw7olI/edit?usp=sharing) | Weekly | Prepare and review the health and latest updates from Fleet's key customers and active proof of concepts (POCs), plus other active support items related to community support, community engagement efforts, contact form or chat requests, self-service customers, outages, and more. | Kathy Satterlee | | Stand-up | Weekly | Meet with the Engineering team three to four times a week to share information and prioritize issues. | Kathy Satterlee | | Customer request backlog | Weekly | Check-in before product office hours to make sure that all information necessary has been gathered before presenting customer requests and feedback to the Product team. | Kathy Satterlee | | Product office hours | Weekly | Present and advocate for requests and ideas brought to Fleet's attention by customers that are interesting from a product perspective. | Kathy Satterlee |