From 96c6670a3d25788576a0f037f5e984eb65a182ed Mon Sep 17 00:00:00 2001 From: Mike McNeil Date: Wed, 26 Apr 2023 11:47:43 -0500 Subject: [PATCH] Clarity (#11348) --- handbook/company/README.md | 4 ++-- 1 file changed, 2 insertions(+), 2 deletions(-) diff --git a/handbook/company/README.md b/handbook/company/README.md index 5c69a27f6c..b90953becd 100644 --- a/handbook/company/README.md +++ b/handbook/company/README.md @@ -58,12 +58,12 @@ Empathy leads to smarter decisions. Take an interest in what people are going t - **Assume positive intent.** Think and say [positive things](https://www.theatlantic.com/family/archive/2018/06/mr-rogers-neighborhood-talking-to-kids/562352/), and [assume](https://about.gitlab.com/handbook/values/#assume-positive-intent) others are doing the same. - **Be a helper.** Take care of customers first. But give hospitality and [service with a smile](https://en.m.wikipedia.org/wiki/Fred_Rogers#Legacy) to everyone you can. - **Roleplay.** Read what you write. [Again.](http://www.paulgraham.com/useful.html) Use your imagination to see situations from different perspectives. -- **Get curious.** Genuinely care. Ask questions. Listen closely to the answers. +- **Get curious.** Genuinely care. Ask questions. Listen closely to the answers. Be present. ### 🟠 Ownership It takes reliable execution and a fully-activated mind to achieve ambitious goals. Think like an owner of the company. -- **Be responsive.** Reply quickly, consistently, whether or not you can take immediate action. Listen. Be present. +- **Be responsive.** Reply quickly, consistently, whether or not you can take immediate action. Especially merge requests, Slack, and emails. - **Assume responsibility.** Own up to mistakes. There's no time for finger-pointing, just fix it. Follow through on commitments quickly. - **No one is coming.** Take initiative. Take care of [things that need doing](https://fleetdm.com/handbook/business-operations#spending-company-money), or loop in [the right people](https://fleetdm.com/handbook/company/why-this-way#why-direct-responsibility) fast. Understand [Fleet's goals](https://fleetdm.com/handbook/company#strategy) yourself. Look for [bottlenecks](https://en.wikipedia.org/wiki/Theory_of_constraints). - **Think long term.** Remember [the big picture](https://fleetdm.com/handbook/company#purpose) beyond your department's goals.