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Handbook: CEO: Clarify that calendar cannot be edited. (#13817)

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handbook/ceo.md
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@ -15,33 +15,32 @@ The CEO is the [directly responsible individual](https://fleetdm.com/handbook/co
## Contact us
- Do not add events to the CEO's calendar. Even if the CEO asks you to set up a meeting or add him to a call, please [get scheduling help from the Apprentice](#schedule-time-with-the-ceo).
- To make a request of the CEO, [create an issue](https://github.com/fleetdm/confidential/issues/new?assignees=&labels=%23g-ceo&projects=&template=custom-request.md&title=Request%3A+_______________________) and he or the Apprentice will get back to you within one business day.
- If you mention the CEO or reply from within a Slack thread, he [will not read your message](#why-not-mention-the-ceo-in-slack-threads).
- If urgent or personal, send a Slack direct message (DM) to `@mikermcneil` right away.
- If it can wait, add your message to the "🐈‍⬛🗣️ CEO office minutes (#g-ceo)" agenda and @mention the Apprentice in the [#g-ceo Slack channel](https://fleetdm.slack.com/archives/C05K87USYUV)
- **Do not add events to the CEO's calendar.** Even if the CEO asks you to set up a meeting or add him to a call, please [get scheduling help from the Apprentice](#schedule-time-with-the-ceo).
- If you create an event directly on the CEO's calendar, it will be declined and removed.
- **To ask a question or make a request** of the CEO or Apprentice, [create an issue](https://github.com/fleetdm/confidential/issues/new?assignees=&labels=%23g-ceo&projects=&template=custom-request.md&title=Request%3A+_______________________) and he or the Apprentice will get back to you within one business day.
- If you mention the CEO or reply from within a Slack thread, he [will not read your message](#why-not-mention-the-ceo-in-slack-threads).
- Any Fleet team member can view the [🐈‍⬛#g-ceo kanban board](https://app.zenhub.com/workspaces/-g-ceo-645b0eab68a4d40c0795ff61/board) (confidential) for this team, including pending tasks and requests.
- If you are in Business Operations, you can [request warehoused equipment be shipped from Fleet IT](#request-equipment-from-fleet-it).
### Request equipment from Fleet IT
The Apprentice fulfills equipment requests once per week. [Submit an equipment request](https://github.com/fleetdm/confidential/issues/new?assignees=&labels=%23g-ceo&projects=&template=custom-request.md&title=Ship%20%equipment%3A+_______________________), including precisely which item you need and where you need it shipped. The Apprentice will get back to you within one business day.
- **For personal or extremely urgent requests** that cannot wait one business day, send a Slack direct message (DM) to `@mikermcneil` right away.
- **If you are in Business Operations**, you can [request warehoused equipment be shipped from Fleet IT](#request-equipment-from-fleet-it).
### Schedule time with the CEO
All [meetings](https://fleetdm.com/handbook/company/communtcations#internal-meeting-scheduling) are welcomed and a top priority for the CEO to consider getting on the calendar quickly.
All invitations to meetings are welcomed, and quickly considering them is a top priority for the CEO.
To grab time with the CEO @mention the Apprentice in the [#g-ceo channel](https://fleetdm.slack.com/archives/C05K87USYUV) with:
To request time with the CEO, @mention the Apprentice in the [#g-ceo channel](https://fleetdm.slack.com/archives/C05K87USYUV) with:
- Proposed date and time
- Reason for meeting _(e.g. include customer names or a related GitHub issue)_
Meetings and blocked time can sometimes be moved to make room. External meetings, travel, and personal commitments can rarely be moved.
Internal meetings can sometimes be moved to make room. External meetings, blocked time, travel, and personal commitments can rarely be moved.
- **Why the extra step?** There are not enough hours in the day for the CEO to accept every request to meet, so [we have to prioritize](#process-the-ceos-calendar).
- **Self-service scheduling:** Unlike other team members, who you can schedule with by simply dropping an event on their calendar, unless requested directly from Mike, please do not directly schedule a meeting onto the CEO's calendar without using this process to confirm with the Apprentice first.
- **Rescheduling:** All items on Mike's calendar are subject to change by the CEO to better serve the company. Send last-minute changes or cancellations to Mike [via direct message (DM)](#why-not-mention-the-ceo-in-slack-threads).
### Request equipment from Fleet IT
The Apprentice fulfills equipment requests once per week. [Submit an equipment request](https://github.com/fleetdm/confidential/issues/new?assignees=&labels=%23g-ceo&projects=&template=custom-request.md&title=Ship%20%equipment%3A+_______________________), including precisely which item you need and where you need it shipped. The Apprentice will get back to you within one business day.
## Why not mention the CEO in Slack threads?
Everyone else who works at Fleet is expected to read (and reply or acknowledge with an emoji reaction) every time they're mentioned in Slack, even deep inside long threads.