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+MDM Bug FAQ/Checklist
+
+This checklist provides a list of questions contributors will commonly ask when attempting to triage and reproduce MDM bugs. Answering as many questions as possible from this checklist when gathering information about new a bug helps speed up the process and helps to avoid losing context and information.
+
+1. OS Version of affected hosts  
+   1. Windows: Name, edition and version, e.g. Windows 11 Professional 25H2. Build number like 10.0.26200.7462 is appreciated if possible  
+   2. Apple hosts: Version number including minor version e.g. macOS 26.2  
+   3. Android: Major version e.g. Android 16  
+2. Fleetd version  
+   1. Is fleet desktop enabled?  
+   2. Any customizations to installer package?  
+3. Serial numbers or other identifiers(e.g. UUID, host ID) of affected hosts
+   * This should be communicated via a separate, private channel, like Slack or a `fleetdm/confidential` issue and referenced but **never shared in the public `fleetdm/fleet` repository**
+4. Hardware level/platform of affected hosts  
+   1. E.g. iPad 10th generation, M4 Macbook Pro  
+   2. For Windows and Android, Manufacturer and Model is preferred  
+5. Enrollment method/type of affected host(s) and approximate timeframe hosts were initially enrolled:  
+   1. macOS:  
+      1. ADE/ABM enrollment \- MDM status: On (company-owned)
+         * Host in ADE/ABM but had manual profile installed?  
+      2. Manual(profile-based) enrollment \- MDM status: On (manual)  
+      3. Account driven enrollment \- MDM status: On (personal)  
+   2. Windows:  
+      1. Agent-driven enrollment \- MDM status: On (manual)
+      2. Autopilot enrollment  On (company-owned)
+      3. Settings app enrollment \- MDM status: On (manual)
+   3. Android:  
+      1. Work profile enrollment(e.g. Enroll page link) \- MDM status: On (personal)
+      2. QR code enrollment at initial setup screen \- MDM status: On (company-owned)
+      3. Google account based enrollment  
+6. Were hosts ever managed by another MDM solution? If yes:  
+   1. How were the hosts migrated:  
+      1. ABM-based MDM migration (Apple)
+      2. Fleet end-user migration flow?(macOS only)  
+      3. Fleet automated migration flow?(Windows)  
+      4. Manual migration
+      5. Something else
+   2. Is the management software from that solution installed?  
+   3. Has it been configured to stop managing or disown hosts?  
+7. Is any sort of application level allowlisting or denylisting installed?(e.g. Santa, Jamf Pro, etc). If yes:  
+   1. Are any applications shipped by the OS vendor blocked, modified or restricted?
+     1. Examples: Safari, Edge, Powershell
+   2. Are any fleet components blocked, disabled or customized?
+     1. Examples: Self-hosted TUF repo or custom fleetd build, custom osquery build or custom osquery extensions
+8. Is there any other configuration management software installed on the host? Are there any MDM profiles that could conflict?  
+9. Do hosts require going through any sort of proxy, VPN or other connectivity to access internet resources?  
+   1. Are fleet’s server URLs and update URLs allowlisted?  
+   2. Are Apple’s cloud services(including APNS, ABM) allowlisted?  
+10. Is the issue isolated to a single host, a single class of hosts(e.g. Specific team, version, or specific region), or all hosts? Does the issue persist after a reboot?  
+   1. If possible: Does the issue persist after a wipe?  
+11. Are any detail queries disabled for the team in Fleet?  
+12. If the issue is enrollment related:  
+    1. Is end user authentication enabled on the team?  
+    2. Do hosts have fleetd installed before MDM enrollment?  
+13. For Apple related issues:  
+    1. Is the APNS certificate valid? Has the APNS certificate been renewed recently?  
+    2. Are ABM credentials valid? Have they been renewed lately?
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