From 88331b54f2856f44e9ca3aad36f553440c3f0aea Mon Sep 17 00:00:00 2001
From: Sam Pfluger <108141731+Sampfluger88@users.noreply.github.com>
Date: Thu, 3 Oct 2024 16:56:48 -0500
Subject: [PATCH] Add Cancel a Fleet Premium subscription (#22639)

---
 handbook/digital-experience/README.md | 8 ++++++++
 1 file changed, 8 insertions(+)

diff --git a/handbook/digital-experience/README.md b/handbook/digital-experience/README.md
index ab17f0cf5c..ec21cfdafb 100644
--- a/handbook/digital-experience/README.md
+++ b/handbook/digital-experience/README.md
@@ -780,6 +780,14 @@ Fleet has several brand fronts that need to be updated from time to time. Check
 > For any support-related questions, forward the submission to [Fleet's support team](https://docs.google.com/document/d/1tE-NpNfw1icmU2MjYuBRib0VWBPVAdmq4NiCrpuI0F0/edit#heading=h.wqalwz1je6rq).
 
 
+### Cancel a Fleet Premium subscription
+
+Use the following steps to cancel a Fleet Premium subscription:
+1. Log into [Stripe](https://dashboard.stripe.com/dashboard) (login in 1Password) and paste the customer's email they used to sign up in the search bar at the top of the page.
+2. Select the subscription related to the email and use the "Actions" drop-down to "Cancel immediately".
+3. Reach out to the community member (using the [correct email template](https://docs.google.com/document/d/1D02k0tc5v-sEJ4uahAouuqnvZ6phxA_gP-IqmkBdMTE/edit#heading=h.vw9mkh5e9msx)) and let them know their subscription was canceled.
+
+
 ## Rituals
 
 - Note: Some rituals (⏰) are especially time-sensitive and require attention multiple times (3+) per day.  Set reminders for the following times (CT):