diff --git a/handbook/company/communications.md b/handbook/company/communications.md index 90a8070c33..c8527cfe48 100644 --- a/handbook/company/communications.md +++ b/handbook/company/communications.md @@ -40,7 +40,7 @@ We track competitors' capabilities and adjacent (or commonly integrated) product | Medium (P2) | Something is preventing normal Fleet operation, and there may or may not be minor business impact. | Standard email/chat support | ≤1 business day | | Low (P3) | Questions or clarifications around features, documentation, deployments, or 'how to's'. | Standard email/chat support | 1-2 business days | -> **Note:** Fleet business hours for support are Monday-Friday, 6AM-4PM Pacific Time, excluding current U.S. federal holidays during which responses may be delayed for Medium and Low impact issues. Fleeties can find Fleet general contact information [here](https://docs.google.com/document/d/1tE-NpNfw1icmU2MjYuBRib0VWBPVAdmq4NiCrpuI0F0/edit). +> **Note:** Fleet business hours for support are Monday-Friday, 6AM-4PM Pacific Time, excluding current U.S. federal holidays during which responses may be delayed for Medium and Low impact issues. Refer to your welcome email for contact and support info. **Emergency (P0) request communications:**