diff --git a/handbook/README.md b/handbook/README.md
index 5c1a758bb3..1ec58c8e80 100644
--- a/handbook/README.md
+++ b/handbook/README.md
@@ -42,9 +42,9 @@ The Fleet handbook is the central guide for how we run the company. As part of o
 
 [Grammar guidelines](./growth.md#grammar-guidelines)
 
-### Customer first
+### Customer experience
 
-[Customer succcess](./customer-first.md#customer-success)
+[Customer succcess](./customer-experience.md#customer-success)
 
 ### About the handbook
 
diff --git a/handbook/customer-first.md b/handbook/customer-experience.md
similarity index 98%
rename from handbook/customer-first.md
rename to handbook/customer-experience.md
index 4ffe951b9e..a323beb364 100644
--- a/handbook/customer-first.md
+++ b/handbook/customer-experience.md
@@ -1,5 +1,7 @@
 ## Customer experience
 
+## Customer meetings
+
 ### Scheduling meetings with customers
 To schedule an ad hoc meeting with a Fleet customer, use the ["Customer meeting" Calendly link](https://docs.google.com/document/d/1tE-NpNfw1icmU2MjYuBRib0VWBPVAdmq4NiCrpuI0F0/edit#heading=h.v47bs6uo0jpk).