From 76edb73d23ff06d636dcf321165cc25ffd4da1d5 Mon Sep 17 00:00:00 2001 From: George Karr Date: Wed, 26 Jun 2024 14:40:02 -0500 Subject: [PATCH] Update README.md (#20002) Adding stale community ticket process --- handbook/engineering/README.md | 3 +++ 1 file changed, 3 insertions(+) diff --git a/handbook/engineering/README.md b/handbook/engineering/README.md index eeb98ea910..7e8c6b6d9f 100644 --- a/handbook/engineering/README.md +++ b/handbook/engineering/README.md @@ -317,6 +317,9 @@ When merging a pull request from a community contributor: - Thank and congratulate the contributor. - Share the merged PR with the team in the #help-promote channel of Fleet Slack to be publicized on social media. Those who contribute to Fleet and are recognized for their contributions often become great champions for the project. +### Closing stale community issues +If a community member opens an issue that we can't reproduce without more info give them one week to respond before closing the ticket with a comment letting them know they are welcome to re-open once they have added the requested info. + ### Schedule developer on-call workload Engineering managers are asked to be aware of the [on-call rotation](https://docs.google.com/document/d/1FNQdu23wc1S9Yo6x5k04uxT2RwT77CIMzLLeEI2U7JA/edit#) and schedule a light workload for engineers while they are on-call. While it varies week to week considerably, the on-call responsibilities can sometimes take up a substantial portion of the engineer's time.