diff --git a/handbook/business-operations/README.md b/handbook/business-operations/README.md index 2b5bae5f74..3f9a8e06de 100644 --- a/handbook/business-operations/README.md +++ b/handbook/business-operations/README.md @@ -834,6 +834,24 @@ The steps for doing this are highlighted in this loom, TODO. - Check to make sure [bookkeeping quirks](https://docs.google.com/spreadsheets/d/1nuUPMZb1z_lrbaQEcgjnxppnYv_GWOTTo4FMqLOlsWg/edit?usp=sharing) are all accounted for and resolved or in progress toward resolution. - Check balance sheet and profit and loss statements (P&Ls) in QBO against the [monthly workbooks](https://drive.google.com/drive/folders/1ben-xJgL5MlMJhIl2OeQpDjbk-pF6eJM) in Google Drive. +### Quarterly investor reporting +- Login to Chronograph and upload our profit and loss statement (P&L), balance sheet and cash flow statements for CRV (all in one book saved in [Google Drive](https://drive.google.com/drive/folders/1ben-xJgL5MlMJhIl2OeQpDjbk-pF6eJM). +- Provide updated metrics for the following items using Fleet's [KPI spreadsheet](https://docs.google.com/spreadsheets/d/1Hso0LxqwrRVINCyW_n436bNHmoqhoLhC8bcbvLPOs9A/edit#gid=0). + - Headcount at end of the previous quarter. + - Starting ARR for the previous quarter. + - Total new ARR for the previous quarter. + - "Upsell ARR" (new ARR from expansions only- Chronograph defines "upsell" as price increases for any reason. + **- Fleet does not "upsell" anything; we deliver more value and customers enroll more hosts), downgrade ARR and churn ARR (if any) for the previous quarter.** + - Ending ARR for the previous quarter. + - Starting number of customers, churned customers, and the number of new customers Fleet gained during the previous quarter. + - Total amount of Fleet customers at the end of the previous quarter. + - Gross margin % + - How to calculate: total revenue for the quarter - cost of goods sold for the quarter (these metrics can be found in our books from Pilot). Chronograph will automatically conver this number to a %. + - Net dollar retention rate + - How to calculate: (starting ARR + new subscriptions and expansions - churn)/starting ARR. + - Cash burn + - How to calculate: (start of quarter runway - end of quarter runway)/3. + ## Legal @@ -881,10 +899,12 @@ The following table lists this group's rituals, frequency, and Directly Responsi | AP invoice monitoring | Weekly | Look for new accounts payable invoices and make sure that Fleet's suppliers are paid. | Nathanael Holliday | | Tax preparation | Annually on the first week of March | Provide information to tax team with Deloitte and assist with filing and paying state and federal returns | Nathanael Holliday | | Vanta check | Monthly | Look for any new actions in Vanta due in the upcoming months and create issues to ensure they're done on time. | Nathan Holliday | +| Investor reporting | Quarterly | Provide updated metrics for CRV in Chronograph. | Nathanael Holliday | | Applicant forwarding | Daily | Whenever an application notification arrives in the BizOps slack channel, forward this notification to the hiring channel for that position. | Joanne Stableford | +