diff --git a/handbook/company/leadership.md b/handbook/company/leadership.md index 49e6a1e1ca..a169cc1315 100644 --- a/handbook/company/leadership.md +++ b/handbook/company/leadership.md @@ -93,7 +93,7 @@ Departmental page structure: - Table that displays each position and the team member(s) that fill that position, linking each Fleetie's LinkedIn to their name and GitHub to GitHub user name. See [handbook/it-and-enablement#team](https://fleetdm.com/handbook/it-and-enablement#team) for example. - `## Contact us` - - "To make a request of this department, `[create an issue](https://github.com/fleetdm/confidential/issues/new?assignees=&labels=%23{DEPARTMENTAL-GITHUB-LABEL}&projects=&template=1-custom-request.md&title=Request%3A+_______________________)` and a team member will get back to you within one business day (If urgent, mention a `[team member](#team)` in `[#g-DEPARTMENTAL-SLACK-CHANNEL]({DEPARTMENTAL-SLACK-CHANNEL-LINK})`)." + - "To make a request of this department, `[create an issue](https://github.com/fleetdm/confidential/issues/new?assignees=&labels=%23{DEPARTMENTAL-GITHUB-LABEL}&projects=&template=1-custom-request.md&title=Request%3A+_______________________)` and a team member will get back to you within one business day. (If urgent, mention a `[team member](#team)` in `[#g-DEPARTMENTAL-SLACK-CHANNEL]({DEPARTMENTAL-SLACK-CHANNEL-LINK})`.)" - "Please **use issue comments and GitHub mentions** to communicate follow-ups or answer questions related to your request." - "Any Fleet team member can `[view the kanban board](https://github.com/orgs/fleetdm/projects/{PROJECT_ID})` for this department, including pending tasks and the status of new requests." diff --git a/handbook/customer-success/README.md b/handbook/customer-success/README.md index 7be24e99ac..eec39421b2 100644 --- a/handbook/customer-success/README.md +++ b/handbook/customer-success/README.md @@ -17,7 +17,7 @@ This handbook page details processes specific to working [with](#contact-us) and ## Contact us -- To **make a request** of this department, [create an issue](https://github.com/fleetdm/confidential/issues/new?assignees=&labels=:help-customers&projects=&template=1-custom-request.md&title=Request%3A+_______________________) and a team member will get back to you within one business day (if urgent, mention a [team member](#team) in the [#help-customers](https://fleetdm.slack.com/archives/C062D0THVV1)). +- To **make a request** of this department, [create an issue](https://github.com/fleetdm/confidential/issues/new?assignees=&labels=:help-customers&projects=&template=1-custom-request.md&title=Request%3A+_______________________) and a team member will get back to you within one business day. (If urgent, mention a [team member](#team) in the [#help-customers](https://fleetdm.slack.com/archives/C062D0THVV1) Slack channel.) - Any Fleet team member can [view the kanban board](https://github.com/orgs/fleetdm/projects/79) for this department, including pending tasks and the status of new requests. - Please **use issue comments and GitHub mentions** to communicate follow-ups or answer questions related to your request. diff --git a/handbook/engineering/README.md b/handbook/engineering/README.md index 311c7ddcd9..20a76f770d 100644 --- a/handbook/engineering/README.md +++ b/handbook/engineering/README.md @@ -16,7 +16,7 @@ This handbook page details processes specific to working [with](#contact-us) and ## Contact us -- To **make a request** of this department, [create an issue](https://fleetdm.com/handbook/company/product-groups#current-product-groups) and a team member will get back to you within one business day (if urgent, mention a [team member](#team) in the [#help-engineering](https://fleetdm.slack.com/archives/C019WG4GH0A) Slack channel). +- To **make a request** of this department, [create an issue](https://fleetdm.com/handbook/company/product-groups#current-product-groups) and a team member will get back to you within one business day. (If urgent, mention a [team member](#team) in the [#help-engineering](https://fleetdm.slack.com/archives/C019WG4GH0A) Slack channel.) - Any Fleet team member can [view the kanban boards](https://fleetdm.com/handbook/company/product-groups#current-product-groups) for this department, including pending tasks and the status of new requests. - Please **use issue comments and GitHub mentions** to communicate follow-ups or answer questions related to your request. diff --git a/handbook/finance/README.md b/handbook/finance/README.md index 7770e78eab..60c38865c1 100644 --- a/handbook/finance/README.md +++ b/handbook/finance/README.md @@ -12,7 +12,7 @@ This handbook page details processes specific to working [with](#contact-us) and ## Contact us -- To **make a request** of this department, [create an issue](https://github.com/fleetdm/confidential/issues/new?assignees=&labels=%3Ahelp-finance&projects=&template=1-custom-request.md) and a team member will get back to you within one business day (if urgent, mention a [team member](#team) in [#help-finance](https://fleetdm.slack.com/archives/C047N5L6EGH)). +- To **make a request** of this department, [create an issue](https://github.com/fleetdm/confidential/issues/new?assignees=&labels=%3Ahelp-finance&projects=&template=1-custom-request.md) and a team member will get back to you within one business day. (If urgent, mention a [team member](#team) in the [#help-finance](https://fleetdm.slack.com/archives/C047N5L6EGH) Slack channel.) - Please **use issue comments and GitHub mentions** to communicate follow-ups or answer questions related to your request. - Any Fleet team member can [view the kanban board](https://github.com/orgs/fleetdm/projects/80) for this department, including pending tasks and the status of new requests. diff --git a/handbook/it-and-enablement/README.md b/handbook/it-and-enablement/README.md index 321f0fd61b..57ac307149 100644 --- a/handbook/it-and-enablement/README.md +++ b/handbook/it-and-enablement/README.md @@ -15,7 +15,7 @@ This page details processes specific to working [with](#contact-us) and [within] ## Contact us -- To **make a request** of this department, [create an issue](https://github.com/fleetdm/confidential/issues/new?assignees=&labels=%3Ahelp-it-and-enablement&projects=&template=1-custom-request.md&title=) and a team member will get back to you within one business day (If urgent, mention a [team member](#team) in the [#help-it-and-enablement](https://fleetdm.slack.com/archives/C09861YJUJ2) Slack channel). +- To **make a request** of this department, [create an issue](https://github.com/fleetdm/confidential/issues/new?assignees=&labels=%3Ahelp-it-and-enablement&projects=&template=1-custom-request.md&title=) and a team member will get back to you within one business day. (If urgent, mention a [team member](#team) in the [#help-it-and-enablement](https://fleetdm.slack.com/archives/C09861YJUJ2) Slack channel.) - Any Fleet team member can [view the kanban board](https://github.com/orgs/fleetdm/projects/69) for this department, including pending tasks and the status of new requests. - Please **use issue comments and GitHub mentions** to communicate follow-ups or answer questions related to your request. diff --git a/handbook/marketing/README.md b/handbook/marketing/README.md index 3d4cbf1ff4..8e5155f104 100644 --- a/handbook/marketing/README.md +++ b/handbook/marketing/README.md @@ -13,7 +13,7 @@ This handbook page details processes specific to working [with](#contact-us) and ## Contact us -- To **make a request** of the Marketing department, [create an issue](https://github.com/fleetdm/confidential/issues/new?assignees=&labels=%3Ahelp-marketing&projects=&template=1-custom-request.md&title=Request%3A+_______________________) and a team member will get back to you within one business day (if urgent, at-mention a [team member](#team) in the [:help-marketing](https://fleetdm.slack.com/archives/C01ALP02RB5) Slack channel). +- To **make a request** of the Marketing department, [create an issue](https://github.com/fleetdm/confidential/issues/new?assignees=&labels=%3Ahelp-marketing&projects=&template=1-custom-request.md&title=Request%3A+_______________________) and a team member will get back to you within one business day. (If urgent, at-mention a [team member](#team) in the [:help-marketing](https://fleetdm.slack.com/archives/C01ALP02RB5) Slack channel.) - Please use **issue comments and GitHub mentions** to communicate follow-ups or answer questions related to your request. - Any Fleet team member can [view the kanban board](https://github.com/orgs/fleetdm/projects/94) for this department, including pending tasks and the status of new requests. diff --git a/handbook/people/README.md b/handbook/people/README.md index c6388ef87a..a0f52c7f1e 100644 --- a/handbook/people/README.md +++ b/handbook/people/README.md @@ -13,7 +13,7 @@ This page details processes specific to working [with](#contact-us) and [within] ## Contact us -- To **make a request** of this department, [create an issue](https://github.com/fleetdm/confidential/issues/new?assignees=&labels=%3Ahelp-people&projects=&template=1-custom-request.md&title=) and a team member will get back to you within one business day (if urgent, mention a [team member](#team) in the [#help-people](https://fleetdm.slack.com/archives/C02QG7P5571) Slack channel). +- To **make a request** of this department, [create an issue](https://github.com/fleetdm/confidential/issues/new?assignees=&labels=%3Ahelp-people&projects=&template=1-custom-request.md&title=) and a team member will get back to you within one business day. (If urgent, mention a [team member](#team) in the [#help-people](https://fleetdm.slack.com/archives/C02QG7P5571) Slack channel.) - Any Fleet team member can [view the kanban board](https://github.com/orgs/fleetdm/projects/91) for this department, including pending tasks and the status of new requests. - Please **use issue comments and GitHub mentions** to communicate follow-ups or answer questions related to your request. diff --git a/handbook/product-design/README.md b/handbook/product-design/README.md index bbc80d05a3..4d14d00494 100644 --- a/handbook/product-design/README.md +++ b/handbook/product-design/README.md @@ -14,7 +14,7 @@ This handbook page details processes specific to working [with](#contact-us) and ## Contact us -- To **make a request** of this department, [create an issue](https://github.com/fleetdm/fleet/issues/new?labels=%3Ahelp-design&title=Product%20design%20request%C2%BB______________________) and a team member will get back to you within one business day (if urgent, mention a [team member](#team) in [#help-design](https://fleetdm.slack.com/archives/C02A8BRABB5)). +- To **make a request** of this department, [create an issue](https://github.com/fleetdm/fleet/issues/new?labels=%3Ahelp-design&title=Product%20design%20request%C2%BB______________________) and a team member will get back to you within one business day. (If urgent, mention a [team member](#team) in [#help-design](https://fleetdm.slack.com/archives/C02A8BRABB5).) - Please **use issue comments and GitHub mentions** to communicate follow-ups or answer questions related to your request. - Any Fleet team member can [view the kanban board](https://github.com/orgs/fleetdm/projects/93) for this department, including pending tasks and the status of new requests. diff --git a/handbook/sales/README.md b/handbook/sales/README.md index 4c502666be..7f66fed212 100644 --- a/handbook/sales/README.md +++ b/handbook/sales/README.md @@ -16,7 +16,7 @@ This handbook page details processes specific to working [with](#contact-us) and ## Contact us -- To **make a request** of this department, [create an issue](https://github.com/fleetdm/confidential/issues/new?assignees=&labels=%23g-sales&projects=&template=1-custom-request.md&title=Request%3A+_______________________) and a team member will get back to you within one business day (if urgent, mention a [team member](#team) in the [#g-sales](https://fleetdm.slack.com/archives/C030A767HQV)). +- To **make a request** of this department, [create an issue](https://github.com/fleetdm/confidential/issues/new?assignees=&labels=%23g-sales&projects=&template=1-custom-request.md&title=Request%3A+_______________________) and a team member will get back to you within one business day. (If urgent, mention a [team member](#team) in the [#g-sales](https://fleetdm.slack.com/archives/C030A767HQV) Slack channel.) - Any Fleet team member can [view the kanban board](https://github.com/orgs/fleetdm/projects/74) for this department, including pending tasks and the status of new requests. - Please **use issue comments and GitHub mentions** to communicate follow-ups or answer questions related to your request.