From 6fdb55834f13715a571cf759cfe9aae6df5099c7 Mon Sep 17 00:00:00 2001 From: Mike McNeil Date: Fri, 17 Feb 2023 20:14:02 -0600 Subject: [PATCH] Training is important (#9937) --- handbook/business-operations/README.md | 9 +++++++-- 1 file changed, 7 insertions(+), 2 deletions(-) diff --git a/handbook/business-operations/README.md b/handbook/business-operations/README.md index 0105ec87da..32ef2c0535 100644 --- a/handbook/business-operations/README.md +++ b/handbook/business-operations/README.md @@ -132,10 +132,15 @@ Please see [handbook/company#open-positions](https://fleetdm.com/handbook/compan ## Team member onboarding ### Training -It's important that every team member at Fleet takes the time to get fully trained and onboarded. +It's [important](https://fleetdm.com/handbook/company/why-this-way#why-the-emphasis-on-training) that every team member at Fleet takes the time to get fully trained and onboarded. When a new team member joins Fleet, we create an onboarding issue for them in the [fleetdm/confidential](https://github.com/fleetdm/confidential) repo using this [issue template](https://github.com/fleetdm/confidential/blob/main/.github/ISSUE_TEMPLATE/onboarding.md). We want to make sure that the new team member will be able to complete every task in their issue. To make sure the new team member is successful in their onboarding, we customize their issue by commenting on any tasks they won't need to complete. -We believe in taking onboarding and training seriously and that the onboarding template is an essential source of truth and good use of time for every single new hire. If managers see a step that they don't feel is necessary, they should make a pull request to the [onboarding template](https://github.com/fleetdm/confidential/blob/main/.github/ISSUE_TEMPLATE/onboarding.md) and request a review from People operations. +We believe in taking onboarding and training seriously and that the onboarding template is an essential source of truth and good use of time for every single new hire. If managers see a step that they don't feel is necessary, they should make a pull request to the [onboarding template](https://github.com/fleetdm/confidential/blob/main/.github/ISSUE_TEMPLATE/onboarding.md). + +Expectations during onboarding: +- Onboarding time (all checkboxes checked) is a KPI for the business operations team. Our goal is 14 days or less. +- The first 3 weekdays (excluding days off) for **every new team member** at Fleet is reserved for completing onboarding tasks from the checkboxes in their onboarding issue. New team members **should not work on anything else during this time**, whether or not other tasks are stacking up or assigned. It is OK, expected, and appreciated for new team members to **remind their manager and colleagues** of this [important](https://fleetdm.com/handbook/company/why-this-way#why-the-emphasis-on-training) responsibility. +- Even after the first 3 days, during the rest of their first 2 weeks, completing onboarding tasks on time is a new team member's [highest priority](https://fleetdm.com/handbook/company/why-this-way#why-the-emphasis-on-training). ### Sightseeing tour