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Update open-positions.yml (slight changes to role description) (#28086)

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handbook/company/open-positions.yml
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@ -77,18 +77,18 @@
- 💡 Excellent communication and collaboration skills, with the ability to partner with various teams and stakeholders to drive desired customer outcomes and key objectives.
- 🧪 Extensive experience with Slack, Salesforce, Google Suite, and GitHub.
experience: |
- 💭 Cybersecurity or IT background, experience with cloud environments like AWS and Azure or device management solutions like Fleet, Intune, Jamf Pro, Workspace One, etc.
- 💭 IT or device management background supporting solutions like Fleet, Intune, Jamf, Workspace One, etc.
- 💖 You know how to manage your time and priorities between customer escalations, customer renewals and expansions, and other day-to-day responsibilities.
- ✍🏽 You have the ability to effectively influence key stakeholders, from senior executives to day-to-day engineering contacts, and drive Fleet's value with them.
- 🧬 You care about delivering an outstanding customer experience and advocating for the customer's needs within Fleet.
- 🧑‍🔬 Experience working with Enterprise customers to coordinate resolution of complex technical issues and project manage intricate deployment initiatives.
- 🤝 Collaboration: You work best in a team-based environment. You are decisive with the ability to shift gears between thinking and doing.
- 🦉 2-3 years of work experience managing relationships with enterprise customers in the cybersecurity or device management space. Experience with executing and tracking results tied to customer escalations, customer renewals, and customer expansion opportunities.
- 🦉 2-3 years of work experience managing relationships with enterprise customers in the device management space. Experience with executing and tracking results tied to customer escalations, customer renewals, and customer expansion opportunities.
- 🛠️ You are outgoing, enjoy being customer facing, and have a passion for problem solving while assisting external stakeholders.
- ➕ Bonus: Familiarity with osquery, SQLite, GitOps workflows, Terraform, Tines/Torq and open source projects. Experience working with IT, SRE, CPE, or SecOps teams.
- jobTitle: 🌦️ Customer Support Architect
- jobTitle: 🌦️ Customer Solutions Architect
department: Customers
hiringManagerName: Zay Hanlon
hiringManagerGithubUsername: zayhanlon
@ -103,13 +103,13 @@
- 💡 Communicate clearly and confidently, with both internal stakeholders and customer executives, engineers, or technical admins.
- 🧪 Comfort navigating Slack, Salesforce, Google Suite, and GitHub to stay in sync and get work done.
experience: |
- 💭 Background in cybersecurity, IT, or infrastructure engineering, with experience in cloud platforms (like AWS or Azure) or device management tools (Fleet, Intune, Jamf Pro, Workspace One, etc).
- 💭 Extensive background in device management working with, deploying, and supporting tools (like Fleet, Intune, Jamf Pro, Workspace One, etc).
- 💖 Skilled at balancing technical escalations, renewals, and day-to-day priorities without losing sight of what matters most for the customer.
- ✍🏽 Able to influence technical stakeholders—from hands-on engineers to executives—and build alignment around Fleet's value.
- 🧬 You genuinely care about delivering a fantastic customer experience and ensuring their voice is heard inside Fleet.
- 🧑‍🔬 Experience working with enterprise customers on complex technical challenges, acting as the main technical point of contact throughout their journey.
- 🤝 Collaboration: You thrive in a team setting, know when to lead and when to listen, and are equally comfortable strategizing or rolling up your sleeves.
- 🦉 2–3 years of experience supporting enterprise customers in the cybersecurity or device management space, with a track record of owning renewals, expansions, and escalations.
- 🦉 5+ years of experience supporting enterprise customers in the device management space, while working on custom scripts and 'solutioning' of workflows that don't exist in the current toolkit.
- 🛠️ You’re a natural communicator, enjoy being customer-facing, and bring a problem-solving mindset to every interaction.
- ➕ Bonus: Familiarity with osquery, SQLite, GitOps workflows, Terraform, Tines/Torq, and open source tools. Experience working alongside IT, SRE, CPE, or SecOps teams.