From 66aa32ca41239ed27ceed23fb8d61ef75cc271bf Mon Sep 17 00:00:00 2001
From: Desmi-Dizney <99777687+Desmi-Dizney@users.noreply.github.com>
Date: Thu, 31 Mar 2022 08:46:27 -0500
Subject: [PATCH] Added bullet point list. (#4353)
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* Added bullet point list.

* Update customers.md

All edits are recorded by line:
16 replaced “Team” with “team”; replaced “Oncall” with “oncall”; replaced “Technician” with “technician”
17 replaced “Oncall” with “oncall”; replaced “Technician” with “technician”
---
 handbook/customers.md | 6 +++---
 1 file changed, 3 insertions(+), 3 deletions(-)

diff --git a/handbook/customers.md b/handbook/customers.md
index 1d73c6221e..16e3c6fc6d 100644
--- a/handbook/customers.md
+++ b/handbook/customers.md
@@ -46,9 +46,9 @@ After a customer conversation, it can sometimes feel like there are 1001 things
 
 This section outlines the customer and community support process at Fleet.
 
-L1: Basic help desk resolution and service delivery -> CS team handles these with occasional support from L2
-L2: In-depth technical suppport -> CS Team with L2 Oncall Technician
-L3: Expert product and service support -> CS team liases with L2 and L3 Oncall Technician.
+- L1: Basic help desk resolution and service delivery -> CS team handles these with occasional support from L2
+- L2: In-depth technical suppport -> CS team with L2 oncall technician
+- L3: Expert product and service support -> CS team liases with L2 and L3 oncall technician.
 
 In each case, if possible, the resulting solution should be made more clear in the documentation and/or the FAQs.