diff --git a/handbook/customers.md b/handbook/customers.md
index 1d73c6221e..16e3c6fc6d 100644
--- a/handbook/customers.md
+++ b/handbook/customers.md
@@ -46,9 +46,9 @@ After a customer conversation, it can sometimes feel like there are 1001 things
 
 This section outlines the customer and community support process at Fleet.
 
-L1: Basic help desk resolution and service delivery -> CS team handles these with occasional support from L2
-L2: In-depth technical suppport -> CS Team with L2 Oncall Technician
-L3: Expert product and service support -> CS team liases with L2 and L3 Oncall Technician.
+- L1: Basic help desk resolution and service delivery -> CS team handles these with occasional support from L2
+- L2: In-depth technical suppport -> CS team with L2 oncall technician
+- L3: Expert product and service support -> CS team liases with L2 and L3 oncall technician.
 
 In each case, if possible, the resulting solution should be made more clear in the documentation and/or the FAQs.