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Added bullet point list. (#4353)

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* Added bullet point list.

* Update customers.md

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16 replaced “Team” with “team”; replaced “Oncall” with “oncall”; replaced “Technician” with “technician”
17 replaced “Oncall” with “oncall”; replaced “Technician” with “technician”
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Desmi-Dizney 2022-03-31 08:46:27 -05:00 committed by GitHub
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handbook/customers.md
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@ -46,9 +46,9 @@ After a customer conversation, it can sometimes feel like there are 1001 things
This section outlines the customer and community support process at Fleet.
L1: Basic help desk resolution and service delivery -> CS team handles these with occasional support from L2
L2: In-depth technical suppport -> CS Team with L2 Oncall Technician
L3: Expert product and service support -> CS team liases with L2 and L3 Oncall Technician.
- L1: Basic help desk resolution and service delivery -> CS team handles these with occasional support from L2
- L2: In-depth technical suppport -> CS team with L2 oncall technician
- L3: Expert product and service support -> CS team liases with L2 and L3 oncall technician.
In each case, if possible, the resulting solution should be made more clear in the documentation and/or the FAQs.