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BizOps updates in handbook (#7838)

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* BizOps updates in handbook

Added ritual for quarterly QBO check.

* Made requested changes

* Update README.md

Co-authored-by: Mike McNeil <mikermcneil@users.noreply.github.com>
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7
handbook/people/README.md
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@ -563,10 +563,14 @@ Create a new issue for the current month and year named "Closing out YYYY-MM" us
- Contact Charlie Chance in Slack and let her know she can run the commission payroll. Use the off-cycle payroll option in Gusto. Be sure to classify the payment as "Commission" in the "other earnings" field and not the generic "Bonus."
- Once commission payroll has been run, update the [commission calculator](https://docs.google.com/spreadsheets/d/1vw6Q7kCC7-FdG5Fgx3ghgUdQiF2qwxk6njgK6z8_O9U/edit) to mark the commission as paid.
### Quarterly Quickbooks Online (QBO) check
- Check to make sure [bookkeeping quirks](https://docs.google.com/spreadsheets/d/1nuUPMZb1z_lrbaQEcgjnxppnYv_GWOTTo4FMqLOlsWg/edit?usp=sharing) are all accounted for and resolved or in progress toward resolution.
- Check balance sheet and profit and loss statements (P&Ls) in QBO against the [monthly workbooks](https://drive.google.com/drive/folders/1ben-xJgL5MlMJhIl2OeQpDjbk-pF6eJM) in Google Drive.
## Key reviews
Every release cycle, each department leader prepares a [key review deck](https://about.gitlab.com/handbook/key-review/#purpose) and presents it to the CEO. In this deck, the department will highlight KPI metrics and progress of OKRs. The information for creating this deck is located in the ["🌈 Fleet" Google drive](https://drive.google.com/drive/folders/1lizTSi7YotG_zA7zJeHuOXTg_KF1Ji8k) using ["How to create key review"](https://docs.google.com/document/d/1PDwJL0HiCz-KbEGZMfldAYX_aLk5OVAU1MMSgMYYF2A/edit?usp=sharing)(internal doc).
## Rituals
The following table lists the People group's rituals, frequency, and Directly Responsible Individual (DRI).
@ -592,6 +596,7 @@ The following table lists the People group's rituals, frequency, and Directly Re
| Calendar audit | Daily | Daily Charlie audits CEOs calendar and set notes for meetings | Charlie Chance |
| TPA verifications | Quarterly | Every quarter before tax filing due dates, Charlie audits state accounts to ensure TPA is set up or renewed | Charlie Chance |
| OKR table update | Quarterly | Every quarter after OKRs are finalized, Charlie adds the OKR doc file to the table on Product's page | Charlie Chance |
| QBO check | Quarterly | The first month after the previous quarter has closed, make sure that QBO is accurate compared to Fleet's records | Nathanael Holliday |
| BizOps key review | every three weeks | Every release cycle a key review deck is prepared and presented | Nathanael Holliday |