From 600617f4c47d2de3f6261146ae098796c644a3f4 Mon Sep 17 00:00:00 2001 From: Alex Mitchell <105945793+alexmitchelliii@users.noreply.github.com> Date: Wed, 24 Jul 2024 14:14:24 -0500 Subject: [PATCH] Update communications.md (#20550) Remove references to hello --------- Co-authored-by: Sam Pfluger <108141731+Sampfluger88@users.noreply.github.com> --- handbook/company/communications.md | 4 ++-- 1 file changed, 2 insertions(+), 2 deletions(-) diff --git a/handbook/company/communications.md b/handbook/company/communications.md index f8744b87d8..8d8a7c1f60 100644 --- a/handbook/company/communications.md +++ b/handbook/company/communications.md @@ -745,7 +745,7 @@ In responding to security questionnaires, Fleet endeavors to provide full transp ## Getting a contract signed -If a contract is ready for signature and requires no review or revision, the requestor logins into DocuSign using hello@ from the 1Password vault and routes the agreement to the CEO for signature. +If a contract is ready for signature and requires no review or revision, log into DocuSign (credentials in 1Password) and route the agreement to the CEO for signature. When a contract is going to be routed for signature by someone outside of Fleet (i.e. the vendor or customer), the requestor is responsible for working with the other party to make sure the document gets routed to the CEO for signature. @@ -753,7 +753,7 @@ The SLA for contract signature is **2 business days**. Please do not follow up o _**Note:** Signature open time for the CEO is not currently measured, to avoid the overhead of creating separate signature issues to measure open and close time. This may change as signature volume increases._ -> _**Note:** If a contract is ready for signature and requires no review or revision, the requestor logins into DocuSign using hello@ from the 1Password and routes the agreement to the CEO for signature._ +> _**Note:** If a contract is ready for signature and requires no review or revision, log into DocuSign (credentials in 1Password) and route the agreement to the CEO for signature._ Please use [Fleet's billing email address](https://fleetdm.com/handbook/company/communications#email-relays) for all contracts, and never use individual emails except for signature. If the page to sign includes any individual emails in the docusign contract, please remove it before routing to the CEO for signature.