From 5ef1bbeae939338900eb44c3956623af4c8ddc43 Mon Sep 17 00:00:00 2001 From: Charlie Chance <100798688+CharlotteChance@users.noreply.github.com> Date: Tue, 22 Nov 2022 10:14:31 -0700 Subject: [PATCH] Handbook: sweep for @fleetdm (#8757) * Handbook: sweep for @fleetdm https://github.com/fleetdm/confidential/issues/1780 * Update README.md Co-authored-by: Mike McNeil --- handbook/customers/README.md | 4 ++-- 1 file changed, 2 insertions(+), 2 deletions(-) diff --git a/handbook/customers/README.md b/handbook/customers/README.md index 84dae491cd..7c164b537e 100644 --- a/handbook/customers/README.md +++ b/handbook/customers/README.md @@ -8,8 +8,8 @@ Customers on a paid tier of Fleet can get in touch directly for commercial suppo | Level of impact | Type of support | | :--- | :--- | -| Low to medium impact | Email/chat support during business hours
Email: support @ fleetdm.com
Chat: Dedicated Slack channel (confidential)
Response time: **≤1 business day** | -| High to emergency impact | Expedited phone/chat/email support during business hours
Call or text: **(415) 651-2575**
Email: emergency @ fleetdm.com
Response time: **≤4 hours** | +| Low to medium impact | Chat support during business hours Chat: Dedicated Slack channel (confidential)
Response time: **≤1 business day** | +| High to emergency impact | Expedited phone/chat support during business hours
Call or text [the Fleet phone number](https://docs.google.com/document/d/1tE-NpNfw1icmU2MjYuBRib0VWBPVAdmq4NiCrpuI0F0/edit) that was provided in the invoice.
Response time: **≤4 hours** | ## Customer success calls