diff --git a/handbook/customers/README.md b/handbook/customers/README.md
index 84dae491cd..7c164b537e 100644
--- a/handbook/customers/README.md
+++ b/handbook/customers/README.md
@@ -8,8 +8,8 @@ Customers on a paid tier of Fleet can get in touch directly for commercial suppo
 
 | Level of impact | Type of support |
 | :--- | :--- |
-| Low to medium impact | Email/chat support during business hours </br> Email: support @ fleetdm.com </br> Chat: Dedicated Slack channel (confidential) </br> Response time: **≤1 business day** |
-| High to emergency impact | Expedited phone/chat/email support during business hours </br> Call or text: **(415) 651-2575** </br> Email: emergency @ fleetdm.com </br> Response time: **≤4 hours** |
+| Low to medium impact | Chat support during business hours Chat: Dedicated Slack channel (confidential) </br> Response time: **≤1 business day** |
+| High to emergency impact | Expedited phone/chat support during business hours </br> Call or text [the Fleet phone number](https://docs.google.com/document/d/1tE-NpNfw1icmU2MjYuBRib0VWBPVAdmq4NiCrpuI0F0/edit) that was provided in the invoice. </br> Response time: **≤4 hours** |
 
 ## Customer success calls