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Handbook: sweep for @fleetdm (#8757)
* Handbook: sweep for @fleetdm https://github.com/fleetdm/confidential/issues/1780 * Update README.md Co-authored-by: Mike McNeil <mikermcneil@users.noreply.github.com>
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@ -8,8 +8,8 @@ Customers on a paid tier of Fleet can get in touch directly for commercial suppo
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| Level of impact | Type of support |
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| :--- | :--- |
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| Low to medium impact | Email/chat support during business hours </br> Email: support @ fleetdm.com </br> Chat: Dedicated Slack channel (confidential) </br> Response time: **≤1 business day** |
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| High to emergency impact | Expedited phone/chat/email support during business hours </br> Call or text: **(415) 651-2575** </br> Email: emergency @ fleetdm.com </br> Response time: **≤4 hours** |
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| Low to medium impact | Chat support during business hours Chat: Dedicated Slack channel (confidential) </br> Response time: **≤1 business day** |
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| High to emergency impact | Expedited phone/chat support during business hours </br> Call or text [the Fleet phone number](https://docs.google.com/document/d/1tE-NpNfw1icmU2MjYuBRib0VWBPVAdmq4NiCrpuI0F0/edit) that was provided in the invoice. </br> Response time: **≤4 hours** |
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## Customer success calls
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