From 548171e5907d4411a08363ee9780a3a07c38a4b8 Mon Sep 17 00:00:00 2001 From: Desmi-Dizney <99777687+Desmi-Dizney@users.noreply.github.com> Date: Mon, 6 Jun 2022 18:14:08 -0500 Subject: [PATCH] Editor pass - Update customers.md (#6100) Editor pass for: - https://github.com/fleetdm/fleet/pull/6076 --- handbook/customers.md | 4 ++-- 1 file changed, 2 insertions(+), 2 deletions(-) diff --git a/handbook/customers.md b/handbook/customers.md index 622e9a3c2b..1cd7dcdbf7 100644 --- a/handbook/customers.md +++ b/handbook/customers.md @@ -2,7 +2,7 @@ ## Customer success calls -### Scheduling a customers call +### Scheduling a customer call To schedule an [ad hoc meeting](https://www.vocabulary.com/dictionary/ad%20hoc) with a Fleet customer, use the ["Customer meeting" Calendly link](https://calendly.com/fleetdm/customer). @@ -30,7 +30,7 @@ When we do prospect calls, add the customer's name in both the google doc title - Email, using the email address from the calendar invite. - LinkedIn, send a direct message. - Phone, try finding their number to text and/or call (as appropriate to the device type: landline vs. cell phone). - - Provide an alternative data and time. Suggest two to three options for the customer to choose from. + - Provide an alternative date and time. Suggest two to three options from which the customer can choose. - Confirm that contact information is accurate and that the customer can receive and access meeting invites. > **Customer etiquette**. When communicating with the customer, remember to approach the situation with empathy. Anything could have happened.