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Editor pass - Update customers.md (#6100)

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-  https://github.com/fleetdm/fleet/pull/6076
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Desmi-Dizney 2022-06-06 18:14:08 -05:00 committed by GitHub
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handbook/customers.md
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@ -2,7 +2,7 @@
## Customer success calls
### Scheduling a customers call
### Scheduling a customer call
To schedule an [ad hoc meeting](https://www.vocabulary.com/dictionary/ad%20hoc) with a Fleet customer, use the ["Customer meeting" Calendly link](https://calendly.com/fleetdm/customer).
@ -30,7 +30,7 @@ When we do prospect calls, add the customer's name in both the google doc title
- Email, using the email address from the calendar invite.
- LinkedIn, send a direct message.
- Phone, try finding their number to text and/or call (as appropriate to the device type: landline vs. cell phone).
- Provide an alternative data and time. Suggest two to three options for the customer to choose from.
- Provide an alternative date and time. Suggest two to three options from which the customer can choose.
- Confirm that contact information is accurate and that the customer can receive and access meeting invites.
> **Customer etiquette**. When communicating with the customer, remember to approach the situation with empathy. Anything could have happened.