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Update README.md (#13132)

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# Checklist for submitter

If some of the following don't apply, delete the relevant line.

- [ ] Changes file added for user-visible changes in `changes/` or
`orbit/changes/`.
See [Changes
files](https://fleetdm.com/docs/contributing/committing-changes#changes-files)
for more information.
- [ ] Documented any API changes (docs/Using-Fleet/REST-API.md or
docs/Contributing/API-for-contributors.md)
- [ ] Documented any permissions changes
- [ ] Input data is properly validated, `SELECT *` is avoided, SQL
injection is prevented (using placeholders for values in statements)
- [ ] Added support on fleet's osquery simulator `cmd/osquery-perf` for
new osquery data ingestion features.
- [ ] Added/updated tests
- [ ] Manual QA for all new/changed functionality
  - For Orbit and Fleet Desktop changes:
- [ ] Manual QA must be performed in the three main OSs, macOS, Windows
and Linux.
- [ ] Auto-update manual QA, from released version of component to new
version (see [tools/tuf/test](../tools/tuf/test/README.md)).
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4
handbook/customers/README.md
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@ -355,7 +355,7 @@ The Fleet sales team embodies [our values](https://fleetdm.com/handbook/company#
**Outreach software**
At Fleet we use Outreach for sending emails to community members based on triggers or as part of campaigns. To get access to Outreach ask for a license in `#g-business-operations` [Internal video](https://www.loom.com/share/16bdb5dce92649f79aecb89112d95745)(Internal doc).
At Fleet we use Outreach for sending emails to community members based on triggers or as part of campaigns. To get access to Outreach ask for a license in `#g-business-operations` [Internal video](https://www.loom.com/share/16bdb5dce92649f79aecb89112d95745)(Internal doc). We also use LinkedIn to connect and communicate with community members, prospects and customers. The CEO is DRI for all outbound messaging efforts with the CRO as backup. Fleeties please confer with the CRO before engaging in any outbound messaging.
### Outreach one-pager
@ -506,7 +506,7 @@ The following table lists the Customer's group's rituals, frequency, and Directl
| Release announcements | Every three weeks | Update customers on new features and resolve issues in an upcoming release. | Kathy Satterlee |
| Opportunity pipeline review | Weekly | Agenda: Go through every [open opportunity](https://fleetdm.lightning.force.com/lightning/o/Opportunity/list?filterName=00B4x00000CTHZIEA5) and update the next steps, amounts, dates, and status (including choosing Closed Lost if no communications for >= 45 days). | Alex Mitchell
[Salesforce contributor experience checkup](#salesforce-contributor-experience-checkups)| Monthly | Make sure all users see a detailed view of contacts, opportunities, accounts, and leads. | Taylor Hughes |
| Lead pipeline review | Weekly | Agenda: Review leads by status/stage; make sure SLAs are met. | Alex Mitchell |
| Lead pipeline review | Weekly | Agenda: Review leads by status/stage; make sure SLAs are met. Clean up Open MQL list. Ask CRO if questions. | Alex Mitchell |
| Dripify review | Daily | Review responses to Dripify sequencing, respond to standard messages, escalate urgent messages in `#help-CEO`. | Brad Macdowall