diff --git a/handbook/growth.md b/handbook/growth.md index b60f11e98b..15733546e0 100644 --- a/handbook/growth.md +++ b/handbook/growth.md @@ -43,7 +43,21 @@ A browser compatibility check of [fleetdm.com](https://fleetdm.com/) should be c - **Manage risk, not fear**. Educate users about security threats positively. Risk management is smart, but focusing on fear can lead to poor decisions. We NEVER use fear as a communication and marketing tactic. -## Voice and grammar guidelines +### What would Mr Rogers say? + +At Fleet, our voice and tone should be clear, simple, friendly, and inspiring - like [Mr. Rogers](https://en.wikipedia.org/wiki/Fred_Rogers) who had a deep understanding of these communication values. + +Consider the example tweets below. What would Mr. Rogers say? + +> *Distributed workforces aren’t going anywhere anytime soon. **It’s past time** to **start engaging meaningfully** with your **workforce** and **getting them** to work with your security team instead of around them.* + +becomes... + +> *Distributed workforces aren’t going anywhere anytime soon, **so it’s a great time** to **engage** with your **crew** and **help them** to work with your security team instead of around them.* + +By Mr Rogering our writing we can emphasize positivity, optimism and encourage our readers to succeed. The example above also considers sentence flow and use of synonyms to reduce repetition. + +## Voice and tone guidelines ### How to write headings & subheadings Fleet uses **sentence case** capitalization for all headings across Fleet EE, fleetdm.com, our documentation, and our social media channels.