diff --git a/handbook/company/product-groups.md b/handbook/company/product-groups.md index 7ca1b16030..ab385c0b24 100644 --- a/handbook/company/product-groups.md +++ b/handbook/company/product-groups.md @@ -752,13 +752,13 @@ This meeting is to disseminate engineering-wide announcements, promote cohesion ### New customer promise(s) -The Chief Revenue Office (CRO) schedules this meeting before Fleet commits to one or more new customer promises. It's meant to streamline communication and encourage getting the best product decisions. +The Account Executive (AE) schedules this meeting before Fleet commits to one or more new customer promises. It's meant to streamline communication and encourage getting the best product decisions. -**Participants:** CRO, CEO, CTO, VP of Customer Success, and Head of Product Design. +**Participants:** AE, SC, and Head of Product Design. (+ temporarily: CRO) **Agenda:** -- Discuss new promises -- Decide if we know enough to say yes/no or go back to the customer for more digging +- Discuss new promises from an order form with promises +- Kick off 1 business day SLA for Head of Product Design to process this and work with CTO to deliver a revised order form back to the AE. ## Development best practices