From 420f1a4dd62eb6c2b4cd686c1db92c0a203ecfc9 Mon Sep 17 00:00:00 2001 From: Brad Macdowall <109307074+BradMacd@users.noreply.github.com> Date: Tue, 25 Oct 2022 16:15:34 -0400 Subject: [PATCH] Handbook: Added Dripify to Rituals (#8442) --- handbook/customers/README.md | 3 ++- 1 file changed, 2 insertions(+), 1 deletion(-) diff --git a/handbook/customers/README.md b/handbook/customers/README.md index 531bfe525b..30668f79d7 100644 --- a/handbook/customers/README.md +++ b/handbook/customers/README.md @@ -305,7 +305,8 @@ The following table lists the Customer's group's rituals, frequency, and Directl | Release announcements | Every three weeks | Update customers on new features and resolve issues in an upcoming release. | Kathy Satterlee | | Sales huddle | Weekly | Agenda: Go through every [open opportunity](https://fleetdm.lightning.force.com/lightning/o/Opportunity/list?filterName=00B4x00000CTHZIEA5) and update the next steps. | Alex Mitchell [Salesforce contributor experience checkup](#salesforce-contributor-experience-checkups)| Monthly | Make sure all users see a detailed view of contacts, opportunities, accounts, and leads. | Nathan Holliday | -| Lead pipeline review | Weekly | Agenda: Review leads by status/stage; make sure SLAs are met. | Alex Mitchell +| Lead pipeline review | Weekly | Agenda: Review leads by status/stage; make sure SLAs are met. | Alex Mitchell | +| Dripify review | Daily | Review responses to Dripify sequencing, respond to standard messages, escalate urgent messages in `#help-CEO`. | Brad Macdowall ## Slack channels