From 3ad3def17f4e98c0d71b310412b89c210750e350 Mon Sep 17 00:00:00 2001 From: Sam Pfluger <108141731+Sampfluger88@users.noreply.github.com> Date: Fri, 4 Apr 2025 00:32:08 -0500 Subject: [PATCH] Open CSE position (#27869) - Open CSE role on fleetdm.com --- handbook/company/go-to-market-groups.md | 4 ++-- handbook/company/open-positions.yml | 22 ++++++++++++++++++++++ 2 files changed, 24 insertions(+), 2 deletions(-) diff --git a/handbook/company/go-to-market-groups.md b/handbook/company/go-to-market-groups.md index bed25c9a74..abbad0fcc7 100644 --- a/handbook/company/go-to-market-groups.md +++ b/handbook/company/go-to-market-groups.md @@ -33,7 +33,7 @@ The goal of the 🦄 Unicorns group is to provide the best possible customer exp | Account Development Rep (ADR) | [Drew Baker](https://www.linkedin.com/in/andrew-baker-51547179/) _([@Drew-P-drawers](https://github.com/Drew-P-drawers))_
[Onasis Munro](https://www.linkedin.com/in/onasismunro/) _([@onasismunro](https://github.com/onasismunro))_ | Customer Success DRI | [Zay Hanlon](https://www.linkedin.com/in/zayhanlon/) _([@zayhanlon](https://github.com/zayhanlon))_ | Customer Success Manager (CSM) | [Jason Lewis](https://www.linkedin.com/in/jlewis0451/) _([@patagonia121](https://github.com/patagonia121))_
[Michael Pinto](https://www.linkedin.com/in/michael-pinto-a06b4515a/) _([@pintomi1989](https://github.com/pintomi1989)_)
[Joshua Roskos](https://www.linkedin.com/in/jroskos/) _([@kc9wwh](https://github.com/kc9wwh))_ -| Customer Support Engineer (CSE) | [Kathy Satterlee](https://www.linkedin.com/in/ksatter/) _([@ksatter](https://github.com/ksatter))_
[Rebecca Cowart](https://www.linkedin.com/in/rebeccaui/) _([@rebeccaui](https://github.com/rebeccaui))_
[Mason Buettner](https://www.linkedin.com/in/mason-buettner-b72959175/) _([@mason-buettner](https://github.com/mason-buettner))_
Ben Edwards _([@edwardsb](https://github.com/edwardsb))_ +| Customer Support Engineer (CSE) | [Kathy Satterlee](https://www.linkedin.com/in/ksatter/) _([@ksatter](https://github.com/ksatter))_
[Mason Buettner](https://www.linkedin.com/in/mason-buettner-b72959175/) _([@mason-buettner](https://github.com/mason-buettner))_
Ben Edwards _([@edwardsb](https://github.com/edwardsb))_ > The [Slack channel](https://fleetdm.slack.com/archives/C08BTMFTUCR), [kanban release board](https://github.com/fleetdm/confidential/issues#workspaces/g-unicorns-67b0e98321bc780010a6e78e/board), and [GitHub label](https://github.com/fleetdm/confidential/labels/%23g-unicorns) for this GTM group is `#g-unicorns`. @@ -47,7 +47,7 @@ The goal of the 🌐 Buy online group is to provide the best possible customer e | Revenue DRI | [Sam Pfluger](https://www.linkedin.com/in/sampfluger88/) _([@sampfluger88](https://github.com/sampfluger88))_ | Pipeline DRI | [Mike Thomas](https://www.linkedin.com/in/mike-thomas-52277938) _([@mike-j-thomas](https://github.com/mike-j-thomas))_ | Customer Success DRI | [Kathy Satterlee](https://www.linkedin.com/in/ksatter/) _([@ksatter](https://github.com/ksatter))_ -| Customer Support Engineer (CSE) | [Rebecca Cowart](https://www.linkedin.com/in/rebeccaui/) _([@rebeccaui](https://github.com/rebeccaui))_
[Mason Buettner](https://www.linkedin.com/in/mason-buettner-b72959175/) _([@mason-buettner](https://github.com/mason-buettner))_
[Kathy Satterlee](https://www.linkedin.com/in/ksatter/) _([@ksatter](https://github.com/ksatter))_ +| Customer Support Engineer (CSE) |[Kathy Satterlee](https://www.linkedin.com/in/ksatter/) _([@ksatter](https://github.com/ksatter))_
[Mason Buettner](https://www.linkedin.com/in/mason-buettner-b72959175/) _([@mason-buettner](https://github.com/mason-buettner))_ > The [Slack channel](https://fleetdm.slack.com/archives/C08C7ML9QKX), [kanban release board](https://app.zenhub.com/workspaces/g-digital-experience-6451748b4eb15200131d4bab/board), and [GitHub label](https://github.com/fleetdm/fleet/labels/%23g-buy-online) for this GTM group is `#g-buy-online`. diff --git a/handbook/company/open-positions.yml b/handbook/company/open-positions.yml index 60f34db831..a85100887f 100644 --- a/handbook/company/open-positions.yml +++ b/handbook/company/open-positions.yml @@ -39,6 +39,28 @@ - 🟣 Openness: You are flexible and open to new ideas and ways of working. - ➕ Bonus: Cybersecurity or IT background. +- jobTitle: 🚀 Customer Support Engineer + department: Sales + hiringManagerName: Zay Hanlon + hiringManagerGithubUsername: zayhanlon + hiringManagerLinkedInUrl: https://www.linkedin.com/in/zayhanlon/ + responsibilities: | + - 🏋🏻 Leverage technical expertise to assist Customer Success and Engineering to refine Fleet's troubleshooting processes and ensure seamless access to documentation and the Fleet repo. + - 🚀 Deploy Fleet on your own in complex environments to gain firsthand insights into the customer experience and proactively identify areas for improvement. + - ⏫ Work hand-in-hand with Customer Success by participating in calls with customers to discuss support issues, diagnose challenges, propose solutions, and drive long-term adoption. + - 🥇 Be the first line of defense in customer Slack channels for any reported problems, how-to questions, feature request intake, and bug report filling. + - 🎯 Strong attention to detail and can act as an encyclopedia of knowledge about how Fleet works - our customers represent a wide range of needs across many different use cases. Be adaptable to learning new things quickly and then share this knowledge with others. + - 💡 Excellent communication and collaboration skills, with the ability to work closely with customer success, engineering, and product teams. + - 👥 A customer-centric mindset, focusing on delivering value and a positive user experience. + experience: | + - 🦉 Experience: 2-3 years of work experience supporting Windows, Linux, and MacOS devices. Experience with AWS, SQL, Redis, Terraform, and osquery. + - 💭 IT background, experience with device management solutions like Fleet, Intune, Jamf Pro, Workspace One, etc. + - 🛠️ Communication: You are outgoing, customer-facing, and enjoy problem-solving while assisting external stakeholders. + - 🟣 Openness: You are flexible and open to new ideas and ways of working. + - 💖 An excellent understanding of macOS, Windows, Linux and core services like Autopilot, ABM/ASM, MDM, ADE, APNs, syslog, etc. + - ✍️ Familiarity with SQLite, shell scripting, Python, Powershell, and using the terminal to execute commands or run scripts is a bonus. + - 🧑‍🔬 Experience working with enterprise customers to help resolve complex technical issues. + - jobTitle: 🌐 Account Development Representative department: Digital Experience