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Handbook: recategorize values (#4376)
(there were some leftover principles that were in weird places from when these were reorganized)
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Mike McNeil
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1 changed files with 42 additions and 41 deletions
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@ -69,15 +69,14 @@ Empathy leads to better understanding, better communication, and better decision
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- contributor experience (but quality and commitments first)
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- developers are users too (REST API, fleetctl, docs)
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- design by consumer (closeness to the work)
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- use fewer words (lots of text == lots of work)
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- prioritize simplicity: people crave mental space (in design, in collaboration)
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- cognitive unload (via clarity, fewer and smaller words, fewer acronyms and idioms that might not translate)
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- but think fast, because i.e. "I would have written a shorter letter, but I did not have the time." -Blaise Pascal
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- simplify
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- reduce cognitive load via clarity, simpler words, fewer acronyms and idioms that might not translate
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- use fewer words (lots of text == lots of work)
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- but think fast, because i.e. "I would have written a shorter letter, but I did not have the time." -Blaise Pascal
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- hospitality
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- "be a helper" -mr rogers
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- think and say [positive things](https://www.theatlantic.com/family/archive/2018/06/mr-rogers-neighborhood-talking-to-kids/562352/)
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- be outsider-friendly (inclusive)
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- approachable
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- talking with users and contributors is time well spent
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- embrace the excitement of others (it's contagious)
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- make small talk at the beginning of meetings
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@ -88,21 +87,24 @@ Empathy leads to better understanding, better communication, and better decision
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### Ownership
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- take responsibility
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- follow through on commitments (actions match your words)
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- prioritize honesty and kindness
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- think like an owner
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- be efficient
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- be valuable (consider business impact)
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- follow through on commitments (actions match your words)
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- think like an owner
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- be efficient
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- be valuable (consider business impact)
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- work on things that matter
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- fast forward 12 months, consider total cost of ownership (the eternity of maintenance)
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- understand why, or tell me why I'm wrong
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- agree, or disagree and commit anyway
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- make time for self-care (to help you bring your best self when communicating with others, making decisions, etc)
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- consider taking a break and going for a walk
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- think about how to best organize your day/work hours to fit your life while maximizing value for the company
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- help unblock users, customers, and other contributors (including colleagues)
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- help team members and contributors get all the way done, delivered all the way to completion
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- we win or lose together (it's worth it to help team members and contributors)
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- we win or lose together
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- it's worth it to help team members and contributors
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- help unblock users, customers, and other contributors (including colleagues)
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- help team members and contributors get all the way done, delivered all the way to completion
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- take yourself seriously
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- on a hero's journey
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- even boring tasks are more motivating, fun, and effective when you care
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- motivate yourself intrinsically with self-talk
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- understand "why?"
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- take your ideas seriously (great ideas come from everyone, write them out and see if they have merit)
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- less is more
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- "boring solutions"
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- prefer short calls to long, asynchronous back and forth discussions in Slack
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@ -110,41 +112,39 @@ Empathy leads to better understanding, better communication, and better decision
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- bite off what you can chew
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- finish what you start, or at least throw it away loudly in case someone wants it
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- focus on fewer tasks at one time
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- legendary execution
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- legendary results
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### Balance
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Between overthinking and rushing, there is a [golden mean](https://en.wikipedia.org/wiki/Golden_mean_%28philosophy%29).
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- think, fast
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- think for yourself (only you can)
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- from first principles
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- use reason
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- think for yourself
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- from first principles
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- use reason
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- believe in your brain's capacity to evaluate a solution or idea, regardless of how popular it is
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- take your own ideas seriously (great ideas come from everyone, write them out and see if they have merit)
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- take your own results seriously
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- on a hero's journey
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- you are capable of epic results
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- even boring tasks are more motivating, fun, and effective when you care
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- motivate yourself intrinsically with self-talk
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- understand "why?"
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- be crafty
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- take pride in your results
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- make time for self-care
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- to help you bring your best self when communicating with others, making decisions, etc
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- consider taking a break and going for a walk
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- think about how to best organize your day/work hours to fit your life and maximize your focus
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- take pride in your work
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- reread anything you write for users
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- you don't need permission to be thoughtful
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- every real-world edge case deserves handling (be thorough)
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- BUT balance thoughtfulness and planning, with moving quickly:
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- "everything is in draft"
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- pick low-hanging fruit (deliver value quickly where you can)
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- avoid gold-plating
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- aim to deliver daily
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- move quicker than 90% of the humans you know
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- iterate by taking baby steps
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- legendary results
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- move quickly
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- balance thoughtfulness and planning, with moving quickly
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- "everything is in draft"
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- iterate by taking baby steps
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- pick low-hanging fruit (deliver value quickly where you can)
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- avoid gold-plating
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- aim to deliver daily
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- move quicker than 90% of the humans you know
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- legendary execution
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### Objectivity
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- be wrong
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- show your work
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- be honest
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- "may the best product win."
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- be fair to competitors
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- be realistic (practical about your limits and what's possible with the time and resources we have)
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@ -170,12 +170,13 @@ The majority of the code, documentation, and content we create at Fleet is publi
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- [open source is forever](https://twitter.com/mikermcneil/status/1476799587423772674)
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- "public by default"
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- declassify with care
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- prioritize accessible terminology and simple explanations to provide value to the largest possible audience of users
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- [use small words](http://www.paulgraham.com/writing44.html) so readers understand more easily
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- be outsider-friendly (inclusive, approachable)
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- prioritize accessible terminology and simple explanations to provide value to the largest possible audience of users
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- [use small words](http://www.paulgraham.com/writing44.html) so readers understand more easily
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- anyone can contribute
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- open source stewardship: the majority of the features Fleet releases will be free, [etc](https://fleetdm.com/pricing)
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- open source stewardship: the majority of the features Fleet releases [will be free](https://fleetdm.com/pricing)
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- believe in everyone
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- legendary hospitality
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- legendary transparency
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