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Handbook: Add link to personality-specific feedback-giving advice (#18696)

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handbook/company/communications.md
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@ -727,9 +727,9 @@ Fleet prioritizes a [bias for action](https://fleetdm.com/handbook/company#owner
## Performance feedback
At Fleet, performance feedback is a continuous process. We give feedback (particularly negative) as soon as possible. Managers at Fleet will provide performance feedback [during scheduled 1:1 meetings](https://fleetdm.com/handbook/company/leadership#performance-feedback), if not sooner.
Feedback is how we improve. We encourage all Fleeties to share candid and helpful feedback with each other. We use the 4A feedback pattern:
Feedback is how we improve. We encourage all Fleeties to share candid and helpful feedback with each other. We use the "4A" feedback pattern:
When giving feedback:
When _giving_ feedback:
1. Aim to assist
- Feedback must be given with positive intent.
@ -737,7 +737,7 @@ When giving feedback:
2. Actionable
- Feedback must be actionable and focus on what the recipient can do differently.
When receiving feedback:
When _receiving_ feedback:
3. Appreciate
- It is natural to feel defensive when hearing criticism.
@ -746,6 +746,9 @@ When receiving feedback:
- Listen and consider all feedback, then decide to accept or discard.
- The decision to react to the feedback is entirely up to the recipient.
> When delivering feedback, you can also use the [other person's personality type](https://docs.google.com/spreadsheets/d/1OSLn-ZCbGSjPusHPiR5dwQhheH1K8-xqyZdsOe9y7qc/edit#gid=0&range=AA1) as [a guide](https://drive.google.com/file/d/1iWHYJzc6WKdR95GBFAvjumouh0ej2DQM/view). For example, when delivering feedback to a ["type 1" personality](https://www.enneagraminstitute.com/type-1/), it helps to focus on minimizing the extent to which the person spirals into self-blame. In contrast, when delivering feedback to a ["type 7" personality](https://www.enneagraminstitute.com/type-7/), it is better to focus on being sensitive to the person's tendency to avoid negative emotions and reframe things positively.
## Equipment
Fleet provides laptops and YubiKey security keys for core team members to use while working at Fleet. As soon as an offer is accepted, Business Operations will reach out to the new team member to start this process and will work with the new team member to get their equipment requested and shipped to them on time. From time to time, team members need to purchase additional equipment in the interest of the company.