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Handbook: Cleanup (#12677)

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More tweaks to make the scruples easier to recognize
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Mike McNeil 2023-07-07 04:53:37 -05:00 committed by GitHub
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@ -59,39 +59,39 @@ Empathy leads to smarter decisions. Take an interest in what people are going t
- **Assume positive intent.** Think and say [positive things](https://www.theatlantic.com/family/archive/2018/06/mr-rogers-neighborhood-talking-to-kids/562352/), and [assume](https://about.gitlab.com/handbook/values/#assume-positive-intent) others are doing the same.
- **Be a helper.** Take care of customers first. But give hospitality and [service with a smile](https://en.m.wikipedia.org/wiki/Fred_Rogers#Legacy) to everyone you can.
- **Roleplay.** Read what you write. [Again.](http://www.paulgraham.com/useful.html) Use your imagination to see situations from different perspectives.
- **Get curious.** Genuinely wonder. Ask questions. Listen closely to the answers.
- **Read what you write.** [Shorten](http://www.paulgraham.com/writing44.html) it. [Repeat](http://www.paulgraham.com/useful.html).
- **Get curious.** Wonder about things. Ask people genuine questions, and listen closely. <!-- Roleplay. Use your imagination to see situations from different perspectives. -->
### 🟠 Ownership
It takes a fully-activated mind to achieve ambitious goals. Think like an owner of the company.
- **Be responsive.** Reply quickly, consistently, whether or not you can take immediate action. Especially GitHub, Slack, and emails.
- **Assume responsibility.** Own up to mistakes. There's no time for finger-pointing, [just fix it](https://about.gitlab.com/handbook/values/#bias-for-action). Follow through on commitments quickly.
- **No one is coming.** Take initiative. Take care of [things that need doing](https://fleetdm.com/handbook/business-operations#spending-company-money), or loop in [the right people](https://fleetdm.com/handbook/company/why-this-way#why-direct-responsibility) fast. Understand [Fleet's goals](https://fleetdm.com/handbook/company#strategy) yourself. Look for [bottlenecks](https://en.wikipedia.org/wiki/Theory_of_constraints).
- **Think long term.** Remember [the big picture](https://fleetdm.com/handbook/company#purpose) beyond your department's goals.
- **Be reliable.** Reply quickly to email, Slack, and GitHub mentions. Arrive in meetings on time. <!-- even if you can't take immediate action. -->
- **Finish what you start.** Follow through on commitments. Take responsibility for mistakes. There's no time for finger-pointing, [just fix it](https://about.gitlab.com/handbook/values/#bias-for-action).
- **No one is coming.** Take care of [things that need doing](https://fleetdm.com/handbook/business-operations#spending-company-money), or loop in [the right people](https://fleetdm.com/handbook/company/why-this-way#why-direct-responsibility) fast. It's up to you. <!-- take initiative -->
- **Think long term.** Understand [Fleet's priorities](https://docs.google.com/spreadsheets/d/1Hso0LxqwrRVINCyW_n436bNHmoqhoLhC8bcbvLPOs9A/edit), beyond your department's goals. Contribute to [the big picture](https://fleetdm.com/handbook/company#purpose). <!-- Think [7 years ahead](https://fleetdm.com/handbook/company#strategy). -->
### 🟢 Results
We work to get results. How we work determines what we get. Aim to deliver results daily.
- **Iterate.** [Look for ways](https://youtu.be/BW6TWwNZzIQ) to make smaller changes, more often. Always be cutting scope. But finish what you bite off.
- **Move quickly.** Resist [gold plating](https://en.wikipedia.org/wiki/Gold_plating_(project_management)) and [bike-shedding](https://en.wikipedia.org/wiki/Law_of_triviality). Between overthinking and rushing, there is a [golden mean](https://en.wikipedia.org/wiki/Golden_mean_%28philosophy%29).
- **Keep things simple.** Focus on fewer tasks. Choose ["boring solutions"](https://about.gitlab.com/blog/2020/08/18/boring-solutions-faster-iteration/). Use [fewer words](http://www.paulgraham.com/writing44.html). Avoid preemptive structure.
- **Be realistic.** When you can't take on [more work](http://www.paulgraham.com/hwh.html), clarify your boundaries. Schedule [time off](https://fleetdm.com/handbook/business-operations#taking-time-off) to recharge. Practice self-care.
- **Iterate.** [Look for ways](https://youtu.be/BW6TWwNZzIQ) to make smaller changes, more often. Always publish.
- **Start quickly.** Resist [bike-shedding](https://en.wikipedia.org/wiki/Law_of_triviality). Between overthinking and rushing, there is a [golden mean](https://en.wikipedia.org/wiki/Golden_mean_%28philosophy%29). <!-- Resist [gold plating](https://en.wikipedia.org/wiki/Gold_plating_(project_management)) -->
- **Keep it simple.** Avoid preemptive structure. Choose ["boring solutions"](https://about.gitlab.com/blog/2020/08/18/boring-solutions-faster-iteration/). <!-- Practicality over sophistication. -->
- **Be realistic.** Focus on one or two tasks at a time. When you can't take on [more work](http://www.paulgraham.com/hwh.html), clarify your boundaries. Schedule [time off](https://fleetdm.com/handbook/business-operations#taking-time-off) to recharge. <!-- Practice self-care. -->
### 🔵 Objectivity
To reach our goals, we need to [see reality clearly](https://en.wikipedia.org/wiki/Intellectual_honesty).
- **Be humble.** You might be wrong. When something isn't working, stop assuming. Experiment with one variable at a time. <!-- Use [the scientific method](https://en.wikipedia.org/wiki/Empirical_research) and [first principles thinking](https://en.wikipedia.org/wiki/Ab_initio#Science_and_engineering). -->
- **Seek the truth.** [Change your mind](https://about.gitlab.com/handbook/values/#articulate-when-you-change-your-mind) in the face of new evidence. Escape the [sunk cost fallacy](https://en.wikipedia.org/wiki/Sunk_cost).
- **Assume nothing.** When something isn't working, change only one variable at a time. Find [the bottleneck](https://en.wikipedia.org/wiki/Theory_of_constraints). <!-- Use [the scientific method](https://en.wikipedia.org/wiki/Empirical_research). -->
- **Change your mind.** [Be willing to reconsider](https://about.gitlab.com/handbook/values/#articulate-when-you-change-your-mind) in the face of new evidence. Escape the [sunk cost fallacy](https://en.wikipedia.org/wiki/Sunk_cost).
- **Interrogate luck.** A lucky fix can do more harm than good. Understand why it's broken first. <!-- Don't say "just do XYZ". The road to failure is paved with ["happy paths"](https://en.wikipedia.org/wiki/Happy_path). -->
- **Think for yourself.** Remember how often [conventional wisdom](http://www.paulgraham.com/think.html) isn't.
- **Think for yourself.** Remember how often [conventional wisdom](http://www.paulgraham.com/think.html) isn't. <!-- Use first principles thinking](https://en.wikipedia.org/wiki/Ab_initio#Science_and_engineering) -->
### 🟣 Openness
Take the time to make [yourself](https://fleetdm.com/handbook/business-operations#meetings) and [your work](https://fleetdm.com/handbook/company/why-this-way#why-make-work-visible) visible. This also takes courage.
- **Write it down.** Let people [find](https://about.gitlab.com/handbook/values/#findability) and [reproduce](https://about.gitlab.com/handbook/values/#reproducibility) your [decisions](https://fleetdm.com/handbook/company/why-this-way#why-handbook-first-strategy). Remove outdated content so your writing is trustworthy, and [write simply](http://www.paulgraham.com/simply.html) so it is outsider friendly.
- **Everyone can contribute.** Have [short toes](https://about.gitlab.com/handbook/values/#short-toes). Get comfortable letting others contribute to your domain.
- **Be transparent.** Everything we do is [public by default](https://fleetdm.com/handbook/company/why-this-way#why-open-source). Redact [non-public info](https://fleetdm.com/handbook/business-operations#levels-of-confidentiality) carefully.
- **Have short toes.** Everyone can contribute. Get comfortable with [others contributing to your work](https://about.gitlab.com/handbook/values/#short-toes).
- **Public by default.** Everything we do is [public by default](https://fleetdm.com/handbook/company/why-this-way#why-open-source). Redact [non-public info](https://fleetdm.com/handbook/business-operations#levels-of-confidentiality) carefully.
- **[Commit](https://www.audible.com/pd/The-15-Commitments-of-Conscious-Leadership-Audiobook/B00SKV11H2) to candor.** Give pointed and respectful feedback, even [when you disagree](https://fleetdm.com/handbook/company/why-this-way#why-this-way). Interrupt and be interrupted.