diff --git a/handbook/company/open-positions.yml b/handbook/company/open-positions.yml index 9aeb9c0ac9..1ad150ad35 100644 --- a/handbook/company/open-positions.yml +++ b/handbook/company/open-positions.yml @@ -38,28 +38,6 @@ - 🛠️ Technical: You understand the software development processes. You understand that software quality matters. - 🟣 Openness: You are flexible and open to new ideas and ways of working. - ➕ Bonus: Cybersecurity or IT background. - -- jobTitle: 🌦️ Customer Support Engineer - department: Sales - hiringManagerName: Zay Hanlon - hiringManagerGithubUsername: zayhanlon - hiringManagerLinkedInUrl: https://www.linkedin.com/in/zayhanlon/ - responsibilities: | - - 🏋🏻 Leverage technical expertise to assist Customer Success and Engineering to refine Fleet's troubleshooting processes and ensure seamless access to documentation and the Fleet repo. - - 🚀 Deploy Fleet on your own in complex environments to gain firsthand insights into the customer experience and proactively identify areas for improvement. - - ⏫ Work hand-in-hand with Customer Success by participating in calls with customers to discuss support issues, diagnose challenges, propose solutions, and drive long-term adoption. - - 🥇 Be the first line of defense in customer Slack channels for any reported problems, how-to questions, feature request intake, and bug report filling. - - 🎯 Strong attention to detail and can act as an encyclopedia of knowledge about how Fleet works - our customers represent a wide range of needs across many different use cases. Be adaptable to learning new things quickly and then share this knowledge with others. - - 💡 Excellent communication and collaboration skills, with the ability to work closely with customer success, engineering, and product teams. - - 👥 A customer-centric mindset, focusing on delivering value and a positive user experience. - experience: | - - 🦉 Experience: 2-3 years of work experience supporting Windows, Linux, and MacOS devices. Experience with AWS, SQL, Redis, Terraform, and osquery. - - 💭 IT background, experience with device management solutions like Fleet, Intune, Jamf Pro, Workspace One, etc. - - 🛠️ Communication: You are outgoing, customer-facing, and enjoy problem-solving while assisting external stakeholders. - - 🟣 Openness: You are flexible and open to new ideas and ways of working. - - 💖 An excellent understanding of macOS, Windows, Linux and core services like Autopilot, ABM/ASM, MDM, ADE, APNs, syslog, etc. - - ✍️ Familiarity with SQLite, shell scripting, Python, Powershell, and using the terminal to execute commands or run scripts is a bonus. - - 🧑‍🔬 Experience working with enterprise customers to help resolve complex technical issues. - jobTitle: 🌦️ Customer Solutions Architect