From 2c5da56e36a390ece89ef53c40c144168e7e84c7 Mon Sep 17 00:00:00 2001
From: Carlo <1778532+cdcme@users.noreply.github.com>
Date: Fri, 9 Jan 2026 17:17:28 -0500
Subject: [PATCH] Update refetch error logic for iDevices (#38061)

Fixes #37910 Attempts to reduce the likelihood of false positives when detecting error states in vitals refetching on an iDevice.
---
 .../details/DeviceUserPage/DeviceUserPage.tsx | 26 ++++++++++++++-----
 1 file changed, 20 insertions(+), 6 deletions(-)

diff --git a/frontend/pages/hosts/details/DeviceUserPage/DeviceUserPage.tsx b/frontend/pages/hosts/details/DeviceUserPage/DeviceUserPage.tsx
index 2c58616dd7..caf7de07a8 100644
--- a/frontend/pages/hosts/details/DeviceUserPage/DeviceUserPage.tsx
+++ b/frontend/pages/hosts/details/DeviceUserPage/DeviceUserPage.tsx
@@ -290,7 +290,12 @@ const DeviceUserPage = ({
 
           // Only set timer if not already running
           if (!refetchStartTime) {
-            if (responseHost.status === "online") {
+            // Here and below: iOS/iPadOS refetches use MDM commands which can be slower/less predictable
+            // than osquery. Don't show an error, just reset and let the user try again.
+            const isIOSOrIPadOS =
+              responseHost.platform === "ios" ||
+              responseHost.platform === "ipados";
+            if (responseHost.status === "online" || isIOSOrIPadOS) {
               setRefetchStartTime(Date.now());
               setTimeout(() => {
                 refetchHostDetails();
@@ -306,7 +311,10 @@ const DeviceUserPage = ({
           } else {
             const totalElapsedTime = Date.now() - refetchStartTime;
             if (totalElapsedTime < 180000) {
-              if (responseHost.status === "online") {
+              const isIOSOrIPadOS =
+                responseHost.platform === "ios" ||
+                responseHost.platform === "ipados";
+              if (responseHost.status === "online" || isIOSOrIPadOS) {
                 setTimeout(() => {
                   refetchHostDetails();
                   refetchExtensions();
@@ -319,11 +327,17 @@ const DeviceUserPage = ({
                 );
               }
             } else {
+              // Timeout reached (3 minutes)
               resetHostRefetchStates();
-              renderFlash(
-                "error",
-                "We're having trouble fetching fresh vitals for this host. Please try again later."
-              );
+              const isIOSOrIPadOS =
+                responseHost.platform === "ios" ||
+                responseHost.platform === "ipados";
+              if (!isIOSOrIPadOS) {
+                renderFlash(
+                  "error",
+                  "We're having trouble fetching fresh vitals for this host. Please try again later."
+                );
+              }
             }
           }
         } else {