Elgato_dark/fleet
1
0
Fork 0
mirror of https://github.com/fleetdm/fleet synced 2026-05-23 08:58:41 +00:00
Code Issues Projects Releases Packages Wiki Activity Actions 111

Pattern match all "Contact us" sections (#13971)

Browse source
This commit is contained in:
Sampfluger88 2023-09-15 16:55:14 -05:00 committed by GitHub
parent 58be6fdacc
commit 2ae1139bb8
No known key found for this signature in database
GPG key ID: 4AEE18F83AFDEB23
5 changed files with 39 additions and 34 deletions
Show stats Download patch file Download diff file Expand all files Collapse all files

20
handbook/business-operations/README.md
View file

@ -6,35 +6,35 @@ The BizOps department is directly responsible for these traditional functions: P
## Team
| Role | Contributor(s) |
|:------------------------------|:------------------------------------------------------------------------------------------------------------------------|
|:------------------------------|:-----------------------------------------------------------------------------------------------------------|
| Head of Business Operations | [Joanne Stableford](https://www.linkedin.com/in/joanne-stableford/) _([@jostableford](https://github.com/JoStableford))_
| Business Operations Engineer | [Nathan Holliday](https://www.linkedin.com/in/nathanael-holliday/) _([@hollidayn](https://github.com/hollidayn))_
| Head of Revenue Operations | [Taylor Hughes](https://www.linkedin.com/in/taylorhughes834/) _([@hughestaylor](https://github.com/hughestaylor))_
## Contact us
- Submit legal questions and requests to Business Operations department. (Business Operations will escalate first-of-its-kind agreements to the CEO. The CEO will review business terms and consult with lawyers as necessary.)
- If urgent, ask in [#g-business-operations](https://fleetdm.slack.com/archives/C047N5L6EGH).
- If you need help during onboarding ask in [#help-onboarding](https://fleetdm.slack.com/archives/C02QG7P5571).
- For all questions related to your company credit card, ask in [#help-brex](https://fleetdm.slack.com/archives/C0396TYH4EP).
- To make any other request of the Business Operations department, [create an issue using one of our issue templates](https://github.com/fleetdm/confidential/issues/new/choose). If you don't see what you need, or you are unsure, [create a custom request issue](https://github.com/fleetdm/confidential/issues/new/choose) and someone in business operations will reply within 1 business day.
- Any Fleet team member can [view the 🔦#g-business-operations kanban board](https://app.zenhub.com/workspaces/-g-business-operations-63f3dc3cc931f6247fcf55a9/board?sprints=none) (confidential) for this department, including pending tasks in the active sprint and any new requests.
- To make a request of this department, [create an issue](https://github.com/fleetdm/confidential/issues/new?assignees=&labels=%23g-business-operations&projects=&template=custom-request.md&title=Request%3A+_______________________) and a team member will get back to you within one business day.
- Please use issue comments and GitHub mentions to communicate follow-ups or answer questions related to your request.
- Any Fleet team member can [view the kanban board](https://app.zenhub.com/workspaces/-g-business-operations-63f3dc3cc931f6247fcf55a9/board?sprints=none) for this department, including pending tasks and the status of new requests.
- Submit legal questions and requests to Business Operations department. (Business Operations will escalate first-of-its-kind agreements to the CEO. The CEO will review business terms and consult with lawyers as necessary.)
- If urgent, or if you need help submiting your request, mention a [team member](#team) in the [#g-business-operations](https://fleetdm.slack.com/archives/C047N5L6EGH) Slack channel.
- If you need help during onboarding ask in [#help-onboarding](https://fleetdm.slack.com/archives/C02QG7P5571).
- For all questions related to your company credit card, ask in [#help-brex](https://fleetdm.slack.com/archives/C0396TYH4EP).
## Tools we use
There are a number of tools that are used throughout Fleet. Some of these tools are used company-wide, while others are department-specific. You can see a list of those tools in ["Tools we use" (private Google doc)](https://docs.google.com/spreadsheets/d/170qjzvyGjmbFhwS4Mucotxnw_JvyAjYv4qpwBrS6Gl8/edit?usp=sharing).
### Role-specific licenses
Certain new team members, especially in go-to-market (GTM) roles, will need paid access to paid tools like Salesforce and LinkedIn Sales Navigator immediately on their first day with the company. Gong licenses that other departments need may [request them from BizOps](https://fleetdm.com/handbook/business-operations#contact-us) and we will make sure there is no license redundancy in that department. The table below can be used to determine which paid licenses they will need, based on their role:
| Role | Salesforce CRM | Salesforce "Inbox" | LinkedIn _(paid)_ | Gong _(paid)_ | Zoom _(paid)_ |
|:-----------------|:--|:---|:---|:---|:--|
|:-----------------|:---|:---|:----|:---|:---|
| 🐋 AE | ✅ | ✅ | ✅ | ✅ | ✅
| 🐋 CSM | ✅ | ✅ | ❌ | ✅ | ✅
| 🐋 SC | ✅ | ✅ | ❌ | ❌ | ✅
| 🫧 SDR | ✅ | ✅ | ✅ | ❌ | ❌
| ⚗️ PM | ❌ | ❌ | ❌ | ✅ | ✅
| ⚗️ PM | ❌ | ❌ | ❌ | ✅ | ✅
| 🔦 CEO | ✅ | ✅ | ✅ | ✅ | ✅
| Other roles | ❌ | ❌ | ❌ | ❌ | ❌

19
handbook/ceo.md
View file

@ -6,20 +6,21 @@ The CEO is the [directly responsible individual](https://fleetdm.com/handbook/co
- **Note** When the CEO is out of office, these responsibilities are either paused, delegated, or coordinated through the Apprentice to the CEO so they can be handled promptly. (It depends on the responsibility and the situation.) The process for the CEO going out of office is a [work in progress](https://docs.google.com/document/d/1mtFP_92zQKMXW630ZyixBmwQeMY_q_cqW080ZTHFX5E/edit).
## Team
| Role | Contributor(s)
|:-----------------------------------------------|:----------------------------------------------------------------------|
| CEO | [Mike McNeil](https://www.linkedin.com/in/mikermcneil) _([@mikermcneil](https://github.com/mikermcneil))_
| Apprentice to the CEO | [Sam Pfluger](https://www.linkedin.com/in/sampfluger88/) _([@sampfluger88](https://github.com/sampfluger88))_
| Role | Contributor(s)
|:--------------------------------|:----------------------------------------------------------------------|
| CEO | [Mike McNeil](https://www.linkedin.com/in/mikermcneil) _([@mikermcneil](https://github.com/mikermcneil))_
| Apprentice to the CEO | [Sam Pfluger](https://www.linkedin.com/in/sampfluger88/) _([@sampfluger88](https://github.com/sampfluger88))_
## Contact us
- **Do not add events to the CEO's calendar.** Even if the CEO asks you to set up a meeting or add him to a call, please [get scheduling help from the Apprentice](#schedule-time-with-the-ceo).
- If you create an event directly on the CEO's calendar, it will be declined and removed.
- **To ask a question or make a request** of the CEO or Apprentice, [create an issue](https://github.com/fleetdm/confidential/issues/new?assignees=sampfluger88&labels=%23g-ceo&projects=&template=custom-request.md&title=%7BNAME%7D%C2%BB______________________) and he or the Apprentice will get back to you within one business day.
- If you mention the CEO or reply from within a Slack thread, he [will not read your message](#why-not-mention-the-ceo-in-slack-threads).
- Any Fleet team member can view the [🐈‍⬛#g-ceo kanban board](https://app.zenhub.com/workspaces/-g-ceo-645b0eab68a4d40c0795ff61/board) (confidential) for this team, including pending tasks and requests.
- To **ask a question** or **make a request** of the CEO or Apprentice, [create an issue](https://github.com/fleetdm/confidential/issues/new?assignees=sampfluger88&labels=%23g-ceo&projects=&template=custom-request.md&title=%7BNAME%7D%C2%BB______________________) and he or the Apprentice will get back to you within one business day.
- Please use issue comments and GitHub mentions to communicate follow-ups or answer questions related to your request.
- Any Fleet team member can view the [🐈‍⬛#g-ceo kanban board](https://app.zenhub.com/workspaces/-g-ceo-645b0eab68a4d40c0795ff61/board?sprints=none) (confidential) for this team, including pending tasks and requests.
- **Do not add events to the CEO's calendar.** events added directly to the CEO's calendar will be declined and removed. Even if the CEO asks you to set up a meeting or add him to a call, please [get scheduling help from the Apprentice](#schedule-time-with-the-ceo).
- **For personal or extremely urgent requests** that cannot wait one business day, send a Slack direct message (DM) to `@mikermcneil` right away.
- If you mention the CEO or reply from within a Slack thread, he [will not read your message](#why-not-mention-the-ceo-in-slack-threads).
- **If you are in Business Operations**, you can [request warehoused equipment be shipped from Fleet IT](#request-equipment-from-fleet-it).
- If urgent, or if you need help submiting your request, mention a [team member](#team) in the [#g-ceo](https://fleetdm.slack.com/archives/C05K87USYUV) Slack channel.
### Schedule time with the CEO
All invitations to meetings are welcomed, and quickly considering them is a top priority for the CEO.

9
handbook/company/leadership.md
View file

@ -37,9 +37,14 @@ If you have any questions or feedback, please contact us: https://fleetdm.com/ha
- `## Team`
- Table that displays each position and the team member(s) that fill that position, linking the Fleetie's LinkedIn to their name and GitHub to GiHub user name. See [handbook/ceo#team](https://fleetdm.com/handbook/ceo#team) for example.
- `## Contact us`
- How to make requests of this department
- Link to kanban board
- "To make a request of this department, `[create an issue](https://github.com/fleetdm/confidential/issues/new?assignees=&labels=%23{DEPARTMENTAL-GITHUB-LABEL}&projects=&template=custom-request.md&title=Request%3A+_______________________)` and a team member will get back to you within one business day."
- "Please use issue comments and GitHub mentions to communicate follow-ups or answer questions related to your request."
- "Any Fleet team member can `[view the kanban board](https://app.zenhub.com/workspaces/{DEPARTMENTAL-KANBAN-BOARD-LINK}/board?sprints=none)` for this department, including pending tasks and the status of new requests."
- Other common issue links or call to action (e.g.)
- "If urgent, or if you need help submiting your request, mention a `[team member](#team)` in the [#g-`DEPARTMENT`]`(DEPARTMENTAL-SLACK-CHANNEL-LINK)` Slack channel."
- More specific Slack info if needed.
- `## Some philosophical topic`
-e.g. "CEO flaws"

6
handbook/customers/README.md
View file

@ -24,9 +24,9 @@ The Sales department is directly responsible for attaining the revenue goals of
## Contact us
- To make a request of this department, [create an issue](https://github.com/fleetdm/confidential/issues/new?assignees=&labels=%23g-sales&projects=&template=custom-request.md&title=Request%3A+_______________________) and a team member will get back to you within one business day.
- Any Fleet team member can [view the kanban board](https://app.zenhub.com/workspaces/g-sales-64fbb46c65f9ff003a1530a8/board) for this department, including pending tasks in the active sprint and the status of new requests.
- Please use issue comments and GitHub mentions to communicate about your request, including follow-ups. If you mention a team member in a GitHub comment, you will get a reply within one business day.
- If urgent, mention a [team member](#team) in the [#g-sales](https://fleetdm.slack.com/archives/C030A767HQV) Slack channel.
- Any Fleet team member can [view the kanban board](https://app.zenhub.com/workspaces/g-sales-64fbb46c65f9ff003a1530a8/board?sprints=none) for this department, including pending tasks and the status of new requests.
- Please use issue comments and GitHub mentions to communicate follow-ups or answer questions related to your request.
- If urgent, or if you need help submiting your request, mention a [team member](#team) in the [#g-sales](https://fleetdm.slack.com/archives/C030A767HQV) Slack channel.
## Sales

19
handbook/marketing/README.md
View file

@ -5,25 +5,24 @@ This handbook page details processes specific to working [with](#contact-us) and
The Marketing department is directly responsible for growing awareness of Fleet and nurturing the community through participation in events, conversations, and other [programs](https://fleetdm.com/handbook/marketing#programs).
## Team
| Role | Contributor(s)
|:------------------------------------------------|:----------------------------------------------------------------------|
| CEO (Head of Marketing) | [Mike McNeil](https://www.linkedin.com/in/mikermcneil) _([@mikermcneil](https://github.com/mikermcneil))_
| Head of Demand Generation | [You?](https://fleetdm.com/handbook/company#open-positions) _([@TODO](https://github.com/TODO))_
| Field Marketer | [Drew Baker](https://www.linkedin.com/in/andrew-baker-51547179/) _([@drewbakerfdm](https://github.com/drewbakerfdm))_
| Community Advocate | [JD Strong](https://www.linkedin.com/in/jackdaniyelstrong/) _([@spokanemac](https://github.com/spokanemac/spokanemac))_
| Role | Contributor(s)
|:-------------------------|:----------------------------------------------------------------------------------------------------------------|
| CEO (Head of Marketing) | [Mike McNeil](https://www.linkedin.com/in/mikermcneil) _([@mikermcneil](https://github.com/mikermcneil))_
| Head of Demand Generation| [You?](https://fleetdm.com/handbook/company#open-positions) _([@TODO](https://github.com/TODO))_
| Field Marketer | [Drew Baker](https://www.linkedin.com/in/andrew-baker-51547179/) _([@drewbakerfdm](https://github.com/drewbakerfdm))_
| Community Advocate | [JD Strong](https://www.linkedin.com/in/jackdaniyelstrong/) _([@spokanemac](https://github.com/spokanemac/spokanemac))_
## Contact us
- To make a request of this department, [create an issue](https://github.com/fleetdm/confidential/issues/new?assignees=&labels=%23g-marketing&projects=&template=custom-request.md&title=Request%3A+_______________________) and a team member will get back to you within one business day.
- Any Fleet team member can [view the kanban board](https://app.zenhub.com/workspaces/g-marketing-64e6c8e2d35c7f001a457b7f/board) for this department, including pending tasks in the active sprint and the status of new requests.
- Please use issue comments and GitHub mentions to communicate about your request, including follow-ups. If you mention a team member in a GitHub comment, you will get a reply within one business day.
- Please use issue comments and GitHub mentions to communicate follow-ups or answer questions related to your request.
- Any Fleet team member can [view the kanban board](https://app.zenhub.com/workspaces/g-marketing-64e6c8e2d35c7f001a457b7f/board?sprints=none) for this department, including pending tasks and the status of new requests.
- To suggest an idea for social media, an article, a video, or an event, [create an issue (#g-marketing)](https://github.com/fleetdm/confidential/issues/new?assignees=&labels=%23g-marketing&projects=&template=custom-request.md&title=Request%3A+_______________________) and concisely suggest why you think it might be a good idea. The more advanced notice you can provide for the event, the better, in case we can provide swag or other support.
- If urgent, mention a marketing [team member](#team) in the [#g-marketing](https://fleetdm.slack.com/archives/C01ALP02RB5) Slack channel:
- If urgent, or if you need help submiting your request, mention a [team member](#team) in the [#g-marketing](https://fleetdm.slack.com/archives/C01ALP02RB5) Slack channel:
- For all urgent questions related to events, video, or social media, mention the Field Marketer.
- For all urgent questions related to articles or the Fleet community, mention the Community Advocate.
## Programs
Fleet's community programs are rooted in several areas; created to nurture communication between all current and future Fleet users through [events](#events), [community support](#community-support), [social media](#social-media), [conversation-starting](#conversation-starting), [ads](#ads), [video](#video), [articles](#articles), [product-marketing](#product-marketing), [brand](#brand), and [press](#press).