From 2518df22f0dd7575612ac1b9e2210862a31502b0 Mon Sep 17 00:00:00 2001
From: Jason Lewis <57552211+Patagonia121@users.noreply.github.com>
Date: Tue, 16 Apr 2024 14:00:48 -0700
Subject: [PATCH] Update open-positions.yml (#18264)

...
---
 handbook/company/open-positions.yml | 4 ++--
 1 file changed, 2 insertions(+), 2 deletions(-)

diff --git a/handbook/company/open-positions.yml b/handbook/company/open-positions.yml
index c10b8858be..cd91548db0 100644
--- a/handbook/company/open-positions.yml
+++ b/handbook/company/open-positions.yml
@@ -74,12 +74,12 @@
     - 🥇 Be the first line of defense in customer Slack channels for any reported problems, how-to questions, feature request intake, and bug report filling.
     - 🚀 Work collaboratively with product and engineering teams to facilitate bug resolution and feature development based on customer asks.
     - ⏫ Work hand-in-hand with the customer success team by participating in ad-hoc calls with customers to discuss any support issues they may have.
-    - 💡 Excellent communication and collaboration skills, with the ability to work closely with customer success, engineering, and product teams.
+    - 💡 Excellent communication and collaboration skills, with the ability to work cross-functionally with CS, engineering, and product teams.
   experience: |
     - 💭 Cybersecurity or IT background, experience with cloud environments like AWS and Azure or device management solutions like Fleet, Intune, Jamf Pro, Workspace One, etc.
     - 💖 You know how to manage your time and priorities between customer support engagements, customer escalations, and other day-to-day responsibilities.
     - 🧬 An excellent understanding of macOS, Windows, Linux and core services like Autopilot, ABM/ASM, MDM, ADE, APNs, syslog, etc.
-    - 🤝 Collaboration: You work best in a team-based environment. You are decisive with the ability to shift gears between thinking and doing.
+    - 🤝 You work best in a team-based environment. You are decisive with the ability to shift gears between thinking and doing.
     - 👥 A customer-centric mindset, focusing on delivering value and a positive user experience. 
     - 🦉 2-3 years of work experience providing technical support to enterprise customers in the cybersecurity or device management space. Experience with executing and tracking results tied to customer escalations.
     - 🛠️ You are personable, enjoy being customer facing, and have a passion for problem solving while assisting external and internal stakeholders.