diff --git a/handbook/company/open-positions.yml b/handbook/company/open-positions.yml
index c10b8858be..cd91548db0 100644
--- a/handbook/company/open-positions.yml
+++ b/handbook/company/open-positions.yml
@@ -74,12 +74,12 @@
     - 🥇 Be the first line of defense in customer Slack channels for any reported problems, how-to questions, feature request intake, and bug report filling.
     - 🚀 Work collaboratively with product and engineering teams to facilitate bug resolution and feature development based on customer asks.
     - ⏫ Work hand-in-hand with the customer success team by participating in ad-hoc calls with customers to discuss any support issues they may have.
-    - 💡 Excellent communication and collaboration skills, with the ability to work closely with customer success, engineering, and product teams.
+    - 💡 Excellent communication and collaboration skills, with the ability to work cross-functionally with CS, engineering, and product teams.
   experience: |
     - 💭 Cybersecurity or IT background, experience with cloud environments like AWS and Azure or device management solutions like Fleet, Intune, Jamf Pro, Workspace One, etc.
     - 💖 You know how to manage your time and priorities between customer support engagements, customer escalations, and other day-to-day responsibilities.
     - 🧬 An excellent understanding of macOS, Windows, Linux and core services like Autopilot, ABM/ASM, MDM, ADE, APNs, syslog, etc.
-    - 🤝 Collaboration: You work best in a team-based environment. You are decisive with the ability to shift gears between thinking and doing.
+    - 🤝 You work best in a team-based environment. You are decisive with the ability to shift gears between thinking and doing.
     - 👥 A customer-centric mindset, focusing on delivering value and a positive user experience. 
     - 🦉 2-3 years of work experience providing technical support to enterprise customers in the cybersecurity or device management space. Experience with executing and tracking results tied to customer escalations.
     - 🛠️ You are personable, enjoy being customer facing, and have a passion for problem solving while assisting external and internal stakeholders.