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Update open-positions.yml (#18264)

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handbook/company/open-positions.yml
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@ -74,12 +74,12 @@
- 🥇 Be the first line of defense in customer Slack channels for any reported problems, how-to questions, feature request intake, and bug report filling.
- 🚀 Work collaboratively with product and engineering teams to facilitate bug resolution and feature development based on customer asks.
- ⏫ Work hand-in-hand with the customer success team by participating in ad-hoc calls with customers to discuss any support issues they may have.
- 💡 Excellent communication and collaboration skills, with the ability to work closely with customer success, engineering, and product teams.
- 💡 Excellent communication and collaboration skills, with the ability to work cross-functionally with CS, engineering, and product teams.
experience: |
- 💭 Cybersecurity or IT background, experience with cloud environments like AWS and Azure or device management solutions like Fleet, Intune, Jamf Pro, Workspace One, etc.
- 💖 You know how to manage your time and priorities between customer support engagements, customer escalations, and other day-to-day responsibilities.
- 🧬 An excellent understanding of macOS, Windows, Linux and core services like Autopilot, ABM/ASM, MDM, ADE, APNs, syslog, etc.
- 🤝 Collaboration: You work best in a team-based environment. You are decisive with the ability to shift gears between thinking and doing.
- 🤝 You work best in a team-based environment. You are decisive with the ability to shift gears between thinking and doing.
- 👥 A customer-centric mindset, focusing on delivering value and a positive user experience.
- 🦉 2-3 years of work experience providing technical support to enterprise customers in the cybersecurity or device management space. Experience with executing and tracking results tied to customer escalations.
- 🛠️ You are personable, enjoy being customer facing, and have a passion for problem solving while assisting external and internal stakeholders.