From 23966ff7001a4b885c364e76ba487b483deb7e34 Mon Sep 17 00:00:00 2001 From: Mike McNeil Date: Wed, 18 Jan 2023 07:01:22 -0600 Subject: [PATCH] Update README.md (#9391) --- handbook/customers/README.md | 4 ++-- 1 file changed, 2 insertions(+), 2 deletions(-) diff --git a/handbook/customers/README.md b/handbook/customers/README.md index 6a24eac51c..d928fc06e5 100644 --- a/handbook/customers/README.md +++ b/handbook/customers/README.md @@ -10,8 +10,8 @@ Customers on a paid tier of Fleet can get in touch directly for commercial suppo | Level of impact | Response time - premium tier | Response time - ultimate tier | | :--- | :--- | :--- | -| Low to medium impact
Email/chat support during business hours
Email: support @ fleetdm.com
Chat: Dedicated Slack channel (confidential)
| **1 business day** | **1 business day** | -| High to emergency impact
Expedited phone/chat/email support
Call or text: **(415) 651-2575**
Email: emergency @ fleetdm.com
| **4 business hours** | **≤1 hour during business hours**
**≤2 hours outside business hours** +| Low to medium impact
Email/chat support during business hours
Email: Support email address
Chat: Dedicated Slack channel (confidential)
| **1 business day** | **1 business day** | +| High to emergency impact
Expedited phone/chat/email support
Call or text: Fleet support phone number
Email: Emergency support email address
| **4 business hours** | **≤1 hour during business hours**
**≤2 hours outside business hours** | Level of impact | Type of support | | :--- | :--- |