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Update README.md (#9391)

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Mike McNeil 2023-01-18 07:01:22 -06:00 committed by GitHub
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handbook/customers/README.md
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@ -10,8 +10,8 @@ Customers on a paid tier of Fleet can get in touch directly for commercial suppo
| Level of impact | Response time - premium tier | Response time - ultimate tier |
| :--- | :--- | :--- |
| Low to medium impact </br> Email/chat support during business hours </br> Email: support @ fleetdm.com </br> Chat: Dedicated Slack channel (confidential) </br>| **1 business day** | **1 business day** |
| High to emergency impact </br> Expedited phone/chat/email support </br> Call or text: **(415) 651-2575** </br> Email: emergency @ fleetdm.com </br> | **4 business hours** | **≤1 hour during business hours** </br> **≤2 hours outside business hours**
| Low to medium impact </br> Email/chat support during business hours </br> Email: Support email address </br> Chat: Dedicated Slack channel (confidential) </br>| **1 business day** | **1 business day** |
| High to emergency impact </br> Expedited phone/chat/email support </br> Call or text: Fleet support phone number </br> Email: Emergency support email address </br> | **4 business hours** | **≤1 hour during business hours** </br> **≤2 hours outside business hours**
| Level of impact | Type of support |
| :--- | :--- |