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Fix template url (#28583)

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Sam Pfluger 2025-04-25 21:41:07 -05:00 committed by GitHub
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6
handbook/company/communications.md
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@ -209,7 +209,7 @@ All invitations to meetings are welcomed, and quickly considering them is a top
> Please do not add events to the CEO's calendar. **Events added directly to the CEO's calendar will be declined and removed.** Even if the CEO asks you to set up a meeting or add him to a call, please get scheduling help from the [Apprentice](https://www.fleetdm.com/handbook/digital-experience#team)).
To request time with the CEO, [submit an issue](https://github.com/fleetdm/confidential/issues/new?assignees=sampfluger88&labels=%23g-digital-experience&projects=&template=custom-request.md&title=%7BMeeting%20request%3A%20) at-mentioning the [Head of Digital Experience](https://www.fleetdm.com/handbook/digital-experience#team). Internal meetings can sometimes be moved to make room. External meetings, blocked time, travel, and personal commitments can rarely be moved.
To request time with the CEO, [submit an issue](https://github.com/fleetdm/confidential/issues/new?assignees=sampfluger88&labels=%23g-digital-experience&projects=&template=1-custom-request.md&title=%7BMeeting%20request%3A%20) at-mentioning the [Head of Digital Experience](https://www.fleetdm.com/handbook/digital-experience#team). Internal meetings can sometimes be moved to make room. External meetings, blocked time, travel, and personal commitments can rarely be moved.
- **Why the extra step?** There are not enough hours in the day for the CEO to accept every request to meet, so [we have to prioritize](https://www.fleetdm.com/handbook/digital-experience#process-the-ceos-calendar).
- **Self-service scheduling:** Unlike other team members, who you can schedule with by simply dropping an event on their calendar unless requested directly from Mike, please do not directly schedule a meeting onto the CEO's calendar without using this process to confirm with the Apprentice first.
@ -631,7 +631,7 @@ Recurring expenses related to a particular team member, such as coworking fees,
- Individualized expenses are always attributed to the "💸 Finance" department.
- These expenses are still considered non-personnel expenses, in the same way seat licenses for tools like Salesforce or GitHub are considered non-personnel expenses.
For all new individualized expenses, [create an issue](https://github.com/fleetdm/confidential/issues/new?assignees=&labels=%23g-finance&projects=&template=custom-request.md) to notify the Finance department.
For all new individualized expenses, [create an issue](https://github.com/fleetdm/confidential/issues/new?assignees=&labels=%23g-finance&projects=&template=1-custom-request.md) to notify the Finance department.
### Accounts payable cards
@ -918,7 +918,7 @@ If you are in need of additional equipment for any reason, [open a warehouse req
### Requesting IT support
If you are in need of IT support to assist with a software or hardware issue, [open a support request](https://github.com/fleetdm/confidential/issues/new?assignees=&labels=%23g-digital-experience&projects=&template=custom-request.md&title=) with Digital Experience. A Fleet IT team member will attempt to correct your issue remotely using Fleet, and will notify you if any action is needed on your part. Reach out to 🌐 [Digital Experience](https://fleetdm.com/handbook/digital-experience#contact-us).
If you are in need of IT support to assist with a software or hardware issue, [open a support request](https://github.com/fleetdm/confidential/issues/new?assignees=&labels=%23g-digital-experience&projects=&template=1-custom-request.md&title=) with Digital Experience. A Fleet IT team member will attempt to correct your issue remotely using Fleet, and will notify you if any action is needed on your part. Reach out to 🌐 [Digital Experience](https://fleetdm.com/handbook/digital-experience#contact-us).
## Writing

2
handbook/company/leadership.md
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@ -85,7 +85,7 @@ Departmental page structure:
- Table that displays each position and the team member(s) that fill that position, linking each Fleetie's LinkedIn to their name and GitHub to GitHub user name. See [handbook/digital-experience#team](https://fleetdm.com/handbook/digital-experience#team) for example.
- `## Contact us`
- "To make a request of this department, `[create an issue](https://github.com/fleetdm/confidential/issues/new?assignees=&labels=%23{DEPARTMENTAL-GITHUB-LABEL}&projects=&template=custom-request.md&title=Request%3A+_______________________)` and a team member will get back to you within one business day (If urgent, mention a `[team member](#team)` in `[#g-DEPARTMENTAL-SLACK-CHANNEL]({DEPARTMENTAL-SLACK-CHANNEL-LINK})`)."
- "To make a request of this department, `[create an issue](https://github.com/fleetdm/confidential/issues/new?assignees=&labels=%23{DEPARTMENTAL-GITHUB-LABEL}&projects=&template=1-custom-request.md&title=Request%3A+_______________________)` and a team member will get back to you within one business day (If urgent, mention a `[team member](#team)` in `[#g-DEPARTMENTAL-SLACK-CHANNEL]({DEPARTMENTAL-SLACK-CHANNEL-LINK})`)."
- "Please **use issue comments and GitHub mentions** to communicate follow-ups or answer questions related to your request."
- "Any Fleet team member can `[view the kanban board](https://app.zenhub.com/workspaces/{DEPARTMENTAL-KANBAN-BOARD-LINK}/board?sprints=none)` for this department, including pending tasks and the status of new requests."

2
handbook/company/open-positions.yml
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@ -1,4 +1,4 @@
# Example Open positon entry:
# Example Open position entry:
# - jobTitle:
# department:
# hiringManagerName:

2
handbook/customer-success/README.md
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@ -17,7 +17,7 @@ This handbook page details processes specific to working [with](#contact-us) and
## Contact us
- To **make a request** of this department, [create an issue](https://github.com/fleetdm/confidential/issues/new?assignees=&labels=:help-customers&projects=&template=custom-request.md&title=Request%3A+_______________________) and a team member will get back to you within one business day (If urgent, mention a [team member](#team) in the [#g-customer-success](https://fleetdm.slack.com/archives/C062D0THVV1)).
- To **make a request** of this department, [create an issue](https://github.com/fleetdm/confidential/issues/new?assignees=&labels=:help-customers&projects=&template=1-custom-request.md&title=Request%3A+_______________________) and a team member will get back to you within one business day (If urgent, mention a [team member](#team) in the [#g-customer-success](https://fleetdm.slack.com/archives/C062D0THVV1)).
- Any Fleet team member can [view the kanban board](https://github.com/fleetdm/fleet#workspaces/-g-customer-success-642c83a53e96760014c978bd/board) for this department, including pending tasks and the status of new requests.
- Please **use issue comments and GitHub mentions** to communicate follow-ups or answer questions related to your request.

8
handbook/digital-experience/README.md
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@ -20,7 +20,7 @@ This page details processes specific to working [with](#contact-us) and [within]
## Contact us
- To **make a request** of this department, [create an issue](https://github.com/fleetdm/fleet/issues/new?assignees=&labels=%23g-digital-experience&projects=&template=custom-request.md&title=TODO%3A+) and a team member will get back to you within one business day (If urgent, mention a [team member](#team) in the [#g-digital-experience](https://fleetdm.slack.com/archives/C058S8PFSK0) Slack channel.
- To **make a request** of this department, [create an issue](https://github.com/fleetdm/fleet/issues/new?assignees=&labels=%23g-digital-experience&projects=&template=1-custom-request.md&title=TODO%3A+) and a team member will get back to you within one business day (If urgent, mention a [team member](#team) in the [#g-digital-experience](https://fleetdm.slack.com/archives/C058S8PFSK0) Slack channel.
- Any Fleet team member can [view the kanban board](https://app.zenhub.com/workspaces/g-digital-experience-6451748b4eb15200131d4bab/board?sprints=none) for this department, including pending tasks and the status of new requests.
- Please **use issue comments and GitHub mentions** to communicate follow-ups or answer questions related to your request.
@ -264,7 +264,7 @@ Upon receiving any device, follow these steps to process incoming equipment.
2. Connect the device to WIFI.
3. Using the "Recovery assistant" tab (In the top left corner), select "Delete this Mac".
4. Follow the prompts to activate the device and reinstall the appropriate version of macOS.
> If you are prevented from completing the steps above, create a ["💻 IT support issue](https://github.com/fleetdm/confidential/issues/new?assignees=&labels=%23g-digital-experience&projects=&template=custom-request.md&title=) for IT, for the device to be scheduled for troubleshooting and remediation. Please note in the issue where you encountered blockers to completing the steps.
> If you are prevented from completing the steps above, create a ["💻 IT support issue](https://github.com/fleetdm/confidential/issues/new?assignees=&labels=%23g-digital-experience&projects=&template=1-custom-request.md&title=) for IT, for the device to be scheduled for troubleshooting and remediation. Please note in the issue where you encountered blockers to completing the steps.
### Ship approved equipment
@ -274,7 +274,7 @@ Once the Digital Experience department approves inventory to be shipped from Fle
2. Plug in the device and ensure inventory has been correctly processed and all components are present (e.g. charger cord, power converter).
3. Package equipment for shipment and include Yubikeys (if requested).
4. Change the "host" info to reflect the new user.
- If you encounter any issues, repeat the [process incoming equipment steps](https://fleetdm.com/handbook/digital-experience#process-incoming-equipment). If problems persist, create a ["💻 IT support issue](https://github.com/fleetdm/confidential/issues/new?assignees=&labels=%23g-digital-experience&projects=&template=custom-request.md&title=) for IT to troubleshoot the device.
- If you encounter any issues, repeat the [process incoming equipment steps](https://fleetdm.com/handbook/digital-experience#process-incoming-equipment). If problems persist, create a ["💻 IT support issue](https://github.com/fleetdm/confidential/issues/new?assignees=&labels=%23g-digital-experience&projects=&template=1-custom-request.md&title=) for IT to troubleshoot the device.
6. Ship via FedEx to the address listed in the equipment request.
7. Add a comment to the equipment request issue, at-mentioning the requestor with the FedEx tracking info and close the issue.
@ -499,7 +499,7 @@ Every Friday, we collect hours worked for all hourly employees at Fleet, includi
### Convert a Fleetie to a consultant
If a Fleetie decides they want to move to being a [consultant](https://fleetdm.com/handbook/company/leadership#consultants), either the Fleetie or their manager need to create a [custom issue for the Digital Experience team](https://github.com/fleetdm/confidential/issues/new?assignees=&labels=%23g-digital-experience&projects=&template=custom-request.md&title=Request%3A+_______________________) to notify them of the change.
If a Fleetie decides they want to move to being a [consultant](https://fleetdm.com/handbook/company/leadership#consultants), either the Fleetie or their manager need to create a [custom issue for the Digital Experience team](https://github.com/fleetdm/confidential/issues/new?assignees=&labels=%23g-digital-experience&projects=&template=1-custom-request.md&title=Request%3A+_______________________) to notify them of the change.
Once notified, Digital Experience takes the following steps:
1. Confirm the following details with the Fleetie:
- Date of change

2
handbook/finance/README.md
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@ -11,7 +11,7 @@ This handbook page details processes specific to working [with](#contact-us) and
## Contact us
- To **make a request** of this department, [create an issue](https://github.com/fleetdm/confidential/issues/new?assignees=&labels=%23g-finance&projects=&template=custom-request.md) and a team member will get back to you within one business day (If urgent, mention a [team member](#team) in [#g-finance](https://fleetdm.slack.com/archives/C047N5L6EGH).
- To **make a request** of this department, [create an issue](https://github.com/fleetdm/confidential/issues/new?assignees=&labels=%23g-finance&projects=&template=1-custom-request.md) and a team member will get back to you within one business day (If urgent, mention a [team member](#team) in [#g-finance](https://fleetdm.slack.com/archives/C047N5L6EGH).
- Please **use issue comments and GitHub mentions** to communicate follow-ups or answer questions related to your request.
- Any Fleet team member can [view the kanban board](https://app.zenhub.com/workspaces/-g-finance-63f3dc3cc931f6247fcf55a9/board?sprints=none) for this department, including pending tasks and the status of new requests.

6
handbook/marketing/README.md
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@ -12,11 +12,11 @@ This handbook page details processes specific to working [with](#contact-us) and
## Contact us
- To **make a request** of the Marketing department, [create an issue](https://github.com/fleetdm/confidential/issues/new?assignees=&labels=%3Ahelp-marketing&projects=&template=custom-request.md&title=Request%3A+_______________________) and a team member will get back to you within one business day (If urgent, at-mention a [team member](#team) in the [:help-marketing](https://fleetdm.slack.com/archives/C01ALP02RB5) Slack channel).
- To **make a request** of the Marketing department, [create an issue](https://github.com/fleetdm/confidential/issues/new?assignees=&labels=%3Ahelp-marketing&projects=&template=1-custom-request.md&title=Request%3A+_______________________) and a team member will get back to you within one business day (If urgent, at-mention a [team member](#team) in the [:help-marketing](https://fleetdm.slack.com/archives/C01ALP02RB5) Slack channel).
- Please use **issue comments and GitHub mentions** to communicate follow-ups or answer questions related to your request.
- Any Fleet team member can [view the kanban board](https://app.zenhub.com/workspaces/help-marketing-64e6c8e2d35c7f001a457b7f/board?sprints=none) for this department, including pending tasks and the status of new requests.
> To **make a request** related to **product marketing**, **brand**, **press**, **brandfronts**, **pitchfronts**, **featurefronts**, **ideal customer profiles (ICPs)**, **personas**, or **targeting** [create an issue](https://github.com/fleetdm/confidential/issues/new?assignees=&labels=%23g-digital-experience&projects=&template=custom-request.md&title=Product%20marketing%20request%3A+_______________________) (If urgent, at-mention the [CEO](https://fleetdm.com/handbook/digital-experience#team) in the [#help-leadership](https://fleetdm.slack.com/archives/C0600L1TTPY) Slack channel).
> To **make a request** related to **product marketing**, **brand**, **press**, **brandfronts**, **pitchfronts**, **featurefronts**, **ideal customer profiles (ICPs)**, **personas**, or **targeting** [create an issue](https://github.com/fleetdm/confidential/issues/new?assignees=&labels=%23g-digital-experience&projects=&template=1-custom-request.md&title=Product%20marketing%20request%3A+_______________________) (If urgent, at-mention the [CEO](https://fleetdm.com/handbook/digital-experience#team) in the [#help-leadership](https://fleetdm.slack.com/archives/C0600L1TTPY) Slack channel).
## Responsibilities
@ -102,7 +102,7 @@ Fleet's Head of Marketing is responsible for booking events that Fleet has chose
### Create an article
Article creation begins with creation of an issue using the "Article request" template.
1. Create a [new GitHub issue for the :help-marketing board](https://github.com/fleetdm/confidential/issues/new?assignees=Drew-P-drawers&labels=%3Ahelp-marketing=&template=custom-request.md&title=Article%20Idea%3A+_______________________) and select the "Event-preparation" template..
1. Create a [new GitHub issue for the :help-marketing board](https://github.com/fleetdm/confidential/issues/new?assignees=Drew-P-drawers&labels=%3Ahelp-marketing=&template=1-custom-request.md&title=Article%20Idea%3A+_______________________) and select the "Event-preparation" template..
2. Move the issue into the "📃 Planned articles" column.
### Review ongoing articles

2
handbook/product-design/README.md
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@ -13,7 +13,7 @@ This handbook page details processes specific to working [with](#contact-us) and
## Contact us
- To **make a request** of this department, [create an issue](https://github.com/fleetdm/confidential/issues/new?labels=%3Aproduct&title=Product%20design%20request%C2%BB______________________&template=custom-request.md) and a team member will get back to you within one business day (If urgent, mention a [team member](#team) in `#help-design`.
- To **make a request** of this department, [create an issue](https://github.com/fleetdm/confidential/issues/new?labels=%3Aproduct&title=Product%20design%20request%C2%BB______________________&template=1-custom-request.md) and a team member will get back to you within one business day (If urgent, mention a [team member](#team) in `#help-design`.
- Please **use issue comments and GitHub mentions** to communicate follow-ups or answer questions related to your request.
- Any Fleet team member can [view the kanban board](https://app.zenhub.com/workspaces/-g-digital-experience-6451748b4eb15200131d4bab/board) for this department, including pending tasks and the status of new requests.

2
handbook/sales/README.md
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@ -13,7 +13,7 @@ This handbook page details processes specific to working [with](#contact-us) and
## Contact us
- To **make a request** of this department, [create an issue](https://github.com/fleetdm/confidential/issues/new?assignees=&labels=%23g-sales&projects=&template=custom-request.md&title=Request%3A+_______________________) and a team member will get back to you within one business day (If urgent, mention a [team member](#team) in the [#g-sales](https://fleetdm.slack.com/archives/C030A767HQV)).
- To **make a request** of this department, [create an issue](https://github.com/fleetdm/confidential/issues/new?assignees=&labels=%23g-sales&projects=&template=1-custom-request.md&title=Request%3A+_______________________) and a team member will get back to you within one business day (If urgent, mention a [team member](#team) in the [#g-sales](https://fleetdm.slack.com/archives/C030A767HQV)).
- Any Fleet team member can [view the kanban board](https://app.zenhub.com/workspaces/g-sales-64fbb46c65f9ff003a1530a8/board?sprints=none) for this department, including pending tasks and the status of new requests.
- Please **use issue comments and GitHub mentions** to communicate follow-ups or answer questions related to your request.