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Editor pass - Handbook: Incident postmortems & Outages (#6369)

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handbook/engineering.md
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@ -159,10 +159,10 @@ At Fleet, we take customer incidents very seriously. After working with customer
At Fleet, we do postmortem meetings for every production incident, whether it's a customer's environment or on fleetdm.com.
## Outages
At Fleet we consider an outage to be a situation where new features or previously stable features are broken or unusable.
- Occurances of outages are tracked in the [Outages](https://docs.google.com/spreadsheets/d/1a8rUk0pGlCPpPHAV60kCEUBLvavHHXbk_L3BI0ybME4/edit#gid=0) spreadsheet.
At Fleet, we consider an outage to be a situation where new features or previously stable features are broken or unusable.
- Occurences of outages are tracked in the [Outages](https://docs.google.com/spreadsheets/d/1a8rUk0pGlCPpPHAV60kCEUBLvavHHXbk_L3BI0ybME4/edit#gid=0) spreadsheet.
- Fleet encourages embracing the inevitability of mistakes and discourages blame games.
- Fleet stresses the critical importance of avoiding outages because they make customers lives worse instead of better.
- Fleet stresses the critical importance of avoiding outages because they make customers' lives worse instead of better.
## Project boards