From 1a3a2d680324b41ddc0ebe73f051e4d7b5c88d73 Mon Sep 17 00:00:00 2001
From: Sam Pfluger <108141731+Sampfluger88@users.noreply.github.com>
Date: Thu, 5 Feb 2026 16:44:19 -0600
Subject: [PATCH] Add Customer promises pre-sales policy (#39376)

Closes https://github.com/fleetdm/confidential/issues/14138
---
 handbook/sales/sales-playbook.md | 7 ++++++-
 1 file changed, 6 insertions(+), 1 deletion(-)

diff --git a/handbook/sales/sales-playbook.md b/handbook/sales/sales-playbook.md
index e1843af332..d8b7133d4b 100644
--- a/handbook/sales/sales-playbook.md
+++ b/handbook/sales/sales-playbook.md
@@ -3,10 +3,15 @@
 
 ## Rules of engagement
 
+### Customer Promises pre-sales policy
+
+Fleet's [customer promises pre-sales policy (confidential)](https://docs.google.com/document/d/1XzKtuZOFsn8ndH75XCqTP2Vbr8rSphTPCM4QhhZcVfo/edit?tab=t.0#heading=h.44oj4nd4b9my) governs when and why we may make binding delivery commitments (Customer promises) to prospects during the pre-sales process. Customer promises are formal commitments to deliver specific capabilities by defined dates as a condition of purchase. They carry significant organizational weight and must be used judiciously to maintain Fleet's credibility and operational integrity.
+
+<!--
 ### Parent / Child Account Ownership Policy:
 
 Owning a parent account does not automatically grant ownership of its subsidiaries. Each subsidiary is treated as its own sellable account. Exceptions (e.g., truly centralized buying) must be explicitly approved by SVP Global Sales.
-
+-->
 
 ### Opportunity splits between AEs