From 15ef1e3d6ee3fc7ab5b18f6440482986539ee53c Mon Sep 17 00:00:00 2001
From: noahtalerman <47070608+noahtalerman@users.noreply.github.com>
Date: Thu, 22 Jul 2021 09:38:25 -0400
Subject: [PATCH] Update support process documentation with instructions for
 customer feature requests (#1444)

---
 handbook/support-process.md | 2 ++
 1 file changed, 2 insertions(+)

diff --git a/handbook/support-process.md b/handbook/support-process.md
index 9cf13d7090..3a24b875a3 100644
--- a/handbook/support-process.md
+++ b/handbook/support-process.md
@@ -36,6 +36,8 @@ This way, the Fleet team can constantly improve the effectiveness and experience
 
 - If an appropriate response is outside your scope, please post to `#oncall-chatter`, a confidential Slack channel in the Fleet Slack workspace.
 
+- If the comment appears to be a feature request in a customer channel, please post a link to the customer's comment in `#oncall-chatter`. This way, an individual on the Product team can collect relevant information and file a GitHub issue.
+
 - If things get heated, remember to stay [positive and helpful](https://canny.io/blog/moderating-user-comments-diplomatically/).  If you aren't sure how best to respond in a positive way, or if you see behavior that violates the Fleet code of conduct, get help.
 
 #### Requesting more details