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Update support process documentation with instructions for customer feature requests (#1444)

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noahtalerman 2021-07-22 09:38:25 -04:00 committed by GitHub
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handbook/support-process.md
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@ -36,6 +36,8 @@ This way, the Fleet team can constantly improve the effectiveness and experience
- If an appropriate response is outside your scope, please post to `#oncall-chatter`, a confidential Slack channel in the Fleet Slack workspace.
- If the comment appears to be a feature request in a customer channel, please post a link to the customer's comment in `#oncall-chatter`. This way, an individual on the Product team can collect relevant information and file a GitHub issue.
- If things get heated, remember to stay [positive and helpful](https://canny.io/blog/moderating-user-comments-diplomatically/). If you aren't sure how best to respond in a positive way, or if you see behavior that violates the Fleet code of conduct, get help.
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